There are many potential pitfalls when buying a used car. After all, you likely do not know the vehicle’s previous owner or how fastidious they were about driving and maintaining it. But there is a comforting factor to appreciate when considering the purchase of a pre-owned Lexus – you do know Lexus.
For example, you already know that Lexus regularly tops vehicle satisfaction surveys. We have also been recognised as the nation’s best brand for both new and pre-owned cars, and that these very cars are regarded as the most reliable on the market.
A used car search that begins with Lexus means you have already set the most highly commended brand in your sights. But how can you guarantee that you are buying the best of the best? We recommend buying a pre-owned Lexus through our Select Approved Pre-Owned programme. The following six points summarise the benefits of buying with our blessing.
Lexus Select Approved Pre-Owned: the benefits
1. Multi-point quality check
Only the finest vehicles make it through our rigorous, 150-point safety and quality examination to become eligible for Lexus Select Approved Pre-Owned status. Hybrid models are given an additional check to confirm the health and proper function of all electrified components.
After the inspection, any technical adjustments are applied and the vehicle is given a meticulous valet inside and out in preparation for sale.
2. Comprehensive warranty
Our confidence in the quality of the Lexus Select Approved Pre-Owned programme is reflected in the fact that each vehicle comes with at least one year’s unlimited mileage warranty. So comprehensive is the warranty that it is equivalent to that offered when the vehicle was new, with the exception of consumable items such as batteries, exhausts and wiper blades, which are covered for three months or 3,000 miles.
3. Lexus Roadside Assistance
Every individual purchasing a vehicle within the Lexus Select Approved Pre-Owned programme is given one year’s Lexus Roadside Assistance. The cover can also be extended to include a nominated partner – such as a spouse – providing they live at the same address.
For the duration of their cover, this service is available all day, every day, throughout the UK and up to a maximum of 90 days when travelling in 44 European countries. It ensures that home or roadside assistance is available for the individual, even if they are a passenger in another vehicle. The service also provides assistance in the event of an accident, or if the vehicle needs to be recovered.
4. Exchange policy
We believe that customers opting for a Lexus Select Approved Pre-Owned vehicle will be entirely satisfied with their purchase. However, if this turns out not to be the case, the vehicle can be exchanged within 30 days or 1,000 miles for another model from the same Lexus centre. This offer is subject to terms and conditions.
5. Full service history
A requirement of all vehicles offered for sale within the Lexus Select Approved Pre-Owned programme is that they have a full Lexus-approved service history. This offers buyers peace of mind that their purchase has been maintained in line with manufacturer requirements and should deliver new-car standards of performance and reliability.
6. Tailored finance
The financial advisors at your Lexus centre have a broad range of competitive finance and insurance services that can be tailored to your specific requirements. As one example of what is available, Lexus Financial Services is currently offering pre-owned models (excluding LC and LS) with 3.9% APR representative finance over 24 to 60 months. Click this link for more information and the terms and conditions of these deals.
Can I buy a pre-owned Lexus elsewhere?
There are plenty of excellent, second hand Lexus models available outside of the official centre network. However, you may find that these will be slightly older, have higher mileages and will not be offered with the same benefits and guarantees as those in the award-winning Lexus Select Approved Pre-Owned programme.
Reading through the above, ‘ After the inspection, any technical adjustments are applied and the vehicle is given a meticulous valet inside and out in preparation for sale’.
Is not the case when we visited one of your dealer today 4th Aug( we don’t want to mention the name) We are very dissapointed to say the least. We have made prior appointment. Travelling over 50 miles to see the car, there is already has a sale sign. Is shocking to see the seat and surround is covered with dog hair, head rest has muddy stain, the roof lining has stain as well, it really put us off. We did not even want to test drive.
It cast doubt how the inspection are carry out. When we mention that, we was told ‘imagine it can be cleaned!
Hi,
Thanks for getting in touch with us. We’re deeply sorry to hear about your experience at one of our centres.
We would appreciate the opportunity to investigate this further with our customer relations team as we hold ourselves to the highest standard of customer service expectations, and we have emailed you using the email address associated with your account with regard to opening a customer relations case on your behalf.
Once again, we apologise for any distress this may have caused.
Thanks.
Hi
As we are looking at buying a Lexus and may return to the same dealer, we would prefer not to name names!
Lexus being such a reputable vehicle and more expensive, we would expect more care with their presentation.The issue we had is that after seeing the vehicle advertised on the Lexus main dealer website, we were of the opinion that the car was ready for inspection / test drive. The general appearance was so bad it put us off even having a test drive. There was no notice on the vehicle saying that it was awaiting preparation. When we pointed out, were told it has not been clean yet, so why had a sale sign on it?
Even worst there is one at the Woodford branch reg EJ68NXH a CT model @ £18990.00 White. Picture of the rear hatch door is open, absolutely shocking to see so much dirt along and above the light. We did not visit this dealer.
As per the Lexus Select statement, I would have expected all car advertised for sale at a main dealer to have been valeted.
Hi David,
Thanks for your reply.
This is not the level of customer care that we would expect from a Lexus centre, and we would therefore like to feed back to the centre in order to change the experience they are giving to customers.
We have previously emailed you to gain additional details about your experience, so if this is something you would be interested in then you can reply to that and we can take this further.
Once again, we apologise that this centre did not match our high expectations for customer service.
Thanks.
Hi , we visited Croydon branch twice in the last three weeks looking to buy an approved used car . I have to say it was not all like the way things have been mentioned in the website about Lexus . We were received well but the cars we saw were all dirty inside and out side or had a bad stench inside . When pointed out the response was “ you are buying a used car not new “ . Sorry to say this I never had such a response from any other premium manufacturers in the past 15 years. Three of my cars are all approved used but never were in such a state in the showroom . What is happening to Lexus ? I came to Lexus after having told the quality and service provided are exceptional , at no point did I feel that way during both visits . I am doubting the checks on approved used cars because of this . The agent was helpful in showing the cars we wanted to see but was very rushed and was not sure about the features of the car . Talk was more about “ at Lexus we don’t have to sell people come to us “ .
Very disappointed but worried how it will be after I buy one . Still keen to buy a Lexus and hoping things will change .
Hello Phil, thanks for your comment.
We are sorry to hear about this and apologise for this experience.
We would like to assure you that we want our customers to have a positive and quality experience in all of our centres. We will pass this feedback on to ensure that this will not be repeated.
Please contact our Customer Relations Team to discuss this further. You can find them here: https://www.lexus.co.uk/forms/customer-relations-contact-us.
Once again, we are sorry to hear about this and hope that your next experience is more positive.
Thanks.