Two-in-a-row as Lexus retains the top spot in 2014 Auto Express Driver Power survey
Lexus’ commitment to delivering the best customer service in the business has again reaped rewards with a second successive ‘Best Car Dealer’ rating in the Auto Express Driver Power survey.
For its 2014 survey, the magazine’s research gathered the opinions of over 50,000 readers and visitors to its website, autoexpress.co.uk, ensuring the results are based on the real-world experiences of Britain’s motorists. The results showed that Lexus even improved on its 2013 performance, winning six of the seven individual categories measured this year.
Praising the brand and its dealers, Graham Hope, deputy editor of Auto Express, said: “Year after year Lexus sets the benchmark for other brands to follow with its fantastic dealer network. Auto Express readers know great customer service when they see it, and that is exactly what Lexus dealers deliver. They continue to set the standard in this most important area of the car industry.”
Commenting on the success, Richard Balshaw, director of Lexus in the UK, said: “Ever since Lexus arrived in the UK in 1990, we have been committed to delivering the finest customer experience in every aspect of our business. By embracing innovation and new technologies and by listening to what our customers want, we have been able to push the boundaries further, year after year.
“We are proud of our performance in the Driver Power survey this year, an achievement that has been delivered thanks to the commitment of everyone within Lexus, and the genuine appreciation and enthusiasm of our customers.”
See also:
Lexus tops What Car?/JD Power customer satisfaction survey
Lexus leads latest Driver Power satisfaction ranking
Lexus dealers offer UK’s fairest prices, JD Power study finds
Lexus dealers named best in the UK by Auto Express readers
Lexus cars named Best Buys in the Which? Car Survey
Lexus wins top customer service satisfaction award
