Lexus Roadside Assistance: What does it include?

Lexus vehicles are renowned for their quality and reliability, and we are keenly aware that owners place great faith in those attributes. In the unlikely event that your Lexus failed to live up to these expectations, we have ensured that our manufacturer warranty and the Lexus Roadside Assistance package included within it is among the most comprehensive within the entire motoring industry.

The standard mechanical and manufacturing warranty lasts for three years or 60,000 miles from new. In addition, hybrid components are covered for five years from the date of registration, while the EV components in the new UX 300e are covered for eight years or 100,000 miles. The specific mechanical components covered within this warranty are itemised here.

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Included within our standard, three-year warranty is Lexus Roadside Assistance. This element is designed to reassure owners that if you are stranded by the roadside at any time of the day or night, help is just a phone call away. But how complete is this service? You may be surprised to learn about its additional benefits.

Lexus Roadside Assistance: additional benefits

It’s comforting to know that whatever the situation, Lexus Roadside Assistance makes expert roadside support available 24 hours a day, every day of the year, whether you are stuck in the UK or in 44 countries across Europe. But what if your situation is a little more complicated? Listed below are the additional benefits provided within our comprehensive, complimentary support package.

  • Home Start: Statistics say that a quarter of all breakdowns happen at home. This feature therefore provides all the benefits of Lexus Roadside Assistance from your home address.
  • Personal assistance: Lexus looks after the owner, not just the vehicle. So even if you are a passenger in somebody else’s car you can still receive Lexus Roadside Assistance.
  • Nominated partner: Lexus Roadside Assistance allows you to nominate a partner to be included in your cover, provided they live at the same address.
  • Replacement vehicle: Lexus will provide a replacement vehicle free of charge (excluding fuel and other consumables) for up to three days, provided we have taken your vehicle to a Lexus Centre for repair following a breakdown.
  • Hotel accommodation: If a replacement vehicle is not available, Lexus will arrange an overnight stay in a hotel for you and your family. The value of this can be up to £150 per person and a maximum of £500.
  • Onward travel: If a replacement vehicle is not available and you would prefer to make your own onward travel arrangements following a breakdown, Lexus will reimburse the cost of this up to £150 per person and a maximum of £500.
  • European travel: Lexus Roadside Assistance travels with you in 44 countries across Europe, whether you are driving your Lexus or another car.
  • Lost or stolen keys: If you lose or break your keys, Lexus Roadside Assistance will arrange for the recovery of your vehicle to a local Lexus Centre. You will, however, be responsible for the cost of replacement keys.

What happens when the standard warranty period finishes?

When your standard Lexus warranty comes to an end, our support doesn’t have to stop there. Our Lexus Relax warranty gives Lexus owners 12 months/10,000 miles’ cover for their vehicle each time they have it serviced at an official Lexus centre. This continues until the vehicle reaches 10 years or has covered 100,000 miles, with all Lexus models qualifying, as long as the age and mileage criteria are met.

Roadside cover is not included in the Lexus Relax warranty but can be purchased separately if required. This can be arranged through a one-off card payment (£135), an automatically renewing yearly direct debit (£125), or an affordable monthly direct debit (£132 per annum).

Learn more: Dedicated Lexus motor insurance policies

15 comments

  1. I suddenly realised whilst driving today that my Lexus Roadside Assistance card expired on 31st March 2021 , so when I was able to stop I tried to ring the General Enquiries number 0800 169 0393 to try and find out why my new cards had not been sent to my home address . I was told that due to the holiday period there was no-one to help me . I have paid for the last 2 years by a Direct Debit
    instruction which covers myself and my wife and therefore did not for one moment think that my cards would be renewed om 31/3/21

  2. If i own another car does my lexus break down cover me in that, i know it covers me as a passenger in another vehicle, but i need to know if it covers another car i own

    Thanks
    Wayne

    1. Hi Wayne,

      Thanks for getting in touch.

      As stated in the blog post, you are right about ‘Personal Assistance’. Even if you are a passenger in somebody else’s car you can still receive Lexus Roadside Assistance. However, it doesn’t apply to other vehicles you own.

      Thanks

  3. I bought a new Lexus UX250h on 30th July 2019. Am I still covered for Lexus Roadside Assistance and for how long does this cover last? Also, what is the phone number to ring if I need roadside assistance?

    1. Hi David,

      Thanks for getting in touch. Lexus Roadside Assistance lasts for three years from the date of registration. In the unlikely event that your vehicle breaks down, you can call the recovery team on 0800 246 866.

      Thanks

    1. Hello Brian,
      Thank you for contacting us.
      To add a nominated partner, you will need to call the administration team on 0800 169 0393.
      They will be able to make the amendment.
      Thanks.

  4. Will i get a reminder when my breakdown cover is due ! Which I think is very soon , can you check

    1. Hello Wayne,
      Thank you for contacting us.
      If you could please provide us with your full name and vehicle registration, we can look into this with our team for you.
      Thanks.

  5. I am covered for Lexus Roadside Assistance on my Lexus NX 300H Premium Sport until it is three years old on 23/03/2023. What I would like to know is if I am driving in UK or EU and I am incapacitated through ill health or accident in or out of the car, (which remains drivable) will Lexus Roadside Assistance provide a relief driver to get my car safely back home?

    1. Hello Philip,
      Thank you for getting in touch with us.
      Clause 5.19 in the Lexus Roadside Assistance Terms of Service states: “If the driver of Your car who is certified as being unfit to drive in accordance with Clause 5.15 is certified as being unfit to drive for more for more than 5
      days from the time of the Breakdown and there is no one available to drive Your Car, then we will arrange for it to be transported to Your home by the quickest route as determined by our Service Contractor.”
      You can view the full Terms and Conditions here – https://fal.cn/3h3AS
      However, if you are incapacitated and there is no vehicle fault, we would recommend contacting your Health / Travel Insurance provider to see what cover is available.
      Thanks.

      1. Thanks for responding. I now understand under the terms of Lexus Roadside Assistance,.that the vehicle has to breakdown AND the driver to be incapitated for more than five days, for the vehicle to be returned home either by transporter, or with a relief driver.

  6. Does my nominated partner receive all the benefits of the assistance programme even if I’m not a passenger in the car at the time of a breakdown?

    1. Hello Joanne,
      Thank you for contacting us.
      In order to qualify for Lexus Roadside Assistance, the vehicle must be driven or attempted to be driven by you or your partner.
      So, your nominated partner should receive all of the benefits of Lexus Roadside Assistance if they are driving the vehicle at the time of the breakdown.
      Please let us know if you have any further questions.
      Thanks.

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