Lexus Link app: how it can improve your experience

Lexus Link

The Lexus Link smartphone app is a useful tool to help you get the most out of your Lexus ownership experience, featuring clever and helpful functions which aim to make your Lexus journey as smooth and stress-free as possible. With modern life proving to be increasingly busy, the Lexus Link app looks to give you some peace of mind when it comes to your vehicle, whether that is booking MOTs and vehicle services to helping find your car on a busy street. Below, we have listed five ways in which the Lexus Link app will benefit you during your Lexus ownership.

1. It reminds you about upcoming services

Lexus Link

With so many things on our minds, it can sometimes be a juggling act to try and remember everything that needs sorting, and everything that is forthcoming in our hectic lives.  From work presentations to visiting the dentist and attending yoga classes, all these come with little reminders in the form of a friendly notification on your phone. Now the same can be applied to your Lexus.

The Service Reminders function on the Lexus Link app helps you to never miss a service again by sending you notifications about when your next trip to the garage is due. Manually log the date of your next Lexus service into the app, and then you will receive a notification when it is due. The Service Reminders function also allows you to book an appointment for your Lexus at either your closest centre or a Lexus centre of your choosing when your car is due a service, MOT or repair.

2. It gives hints and tips to be a more economical hybrid driver

Lexus Link

You might be thinking that driving one of the large and extensive range of hybrid Lexus models is no different than driving your old conventional petrol or diesel car, and you’d be right. The hybrid system in Lexus models makes it easy to drive and puts drivers minds at ease when travelling. But many Lexus drivers probably realise that they aren’t fully maximising the benefit of owning a hybrid car.

The Lexus Link app can help with this, by offering a unique function called Hybrid Coaching. By using the Hybrid Coaching function, the app will track and monitor data from your journeys, such as time and distance in EV mode. The hybrid driver score is calculated on how your driving behaviour influences the overall energy efficiency of the car, with feedback given on your braking, acceleration and constant speed. The app then collects all this data and gives you a Hybrid Driver Score out of 100. If your score in the 90s, then great, you are fully utilizing the hybrid powertrain of your Lexus. However, if your score isn’t quite there yet, then there are helpful pointers to guide you for your next journey based on how you drive.

*Hybrid Coaching is only available for hybrid Lexus models*

Lexus Link

Have you ever come back from the airport or been out all day and can’t remember where you parked your car? It can be hard to find your car amongst the sea of other parked cars dotted around and can end up causing unnecessary frustration when all you want to do is drive back home. Luckily, the Lexus Link app has a solution to help avoid this situation occurring in future.

The Find My Car function helps to locate your car at any given time, meaning you no longer need to fret about where you left it. The Lexus Link app can locate your car by remaining connected with your vehicle on the app and then sending the exact location to your phone by sending you directions on how to reach your car.

4. It’s the perfect partner for road trips

Everyone loves to explore and travel, searching for new destinations or attractions to discover, but this can sometimes be a lengthy process. After finding your desired destination, you must then find directions to said destination and then input those directions into the navigation system of your car. Luckily the Lexus Link app can help with this process.

The Send to Car function on the Lexus Link app allows users to search for places of interest through the app and then sends the directions straight to your Lexus’s Sat-Nav via a Bluetooth or Wi-Fi connection. This makes planning new adventures much easier and gives you more time exploring and less time sorting the navigation. Once the directions are in the navigation system of your Lexus, you can save them for future use should you find the perfect quiet cove or picturesque village on your travels.

5. It can guide you to your destination, even after you’ve left your car

Isn’t it annoying when you input a destination into your Sat-Nav, but you find that you cannot directly arrive at your destination due to obstructions, parking restrictions or private roads? This means you must park your Lexus away from your intended destination and try to find the location on foot. Luckily the Lexus Link app can help with this, by using the Last Mile Guidance function.

The Last Mile Guidance function can take you to your destination by transferring the Sat-Nav directions to your phone, via the Lexus Link app. It can guide you to where you have parked your Lexus and offers routes either by foot, or public transport so that you will always end up at your address.

Lexus Link

Available for the UX 300e, NX 350h and NX 450h+, the Remote AC function allows for remote control of the heating and air conditioning features of the vehicle, adjustable in 1°C increments. The defrost setting can clear screens and warm the car while the cabin can also be cooled down on hot days. The system will run for up to 20 minutes, so the operation can be synchronised with the time the owner wants to begin their journey.

7. It can allow you to check the range on your electric vehicle

Lexus Link

Available for the UX 300e and NX 450h+, the Remote EV Charging function allows users to check their vehicle’s charge level or view the driving range, both when the air conditioning is running and switched off. When the car is being charged on AC power at home, the time remaining until completion can be checked remotely. Users can also set a timer to suit their daily routine, to help ensure charging is complete before their planned departure time.

Now you have seen how the Lexus Link app can aid you, you will be wanting to get your hands on the app. The Lexus Link app can be downloaded for Android and Apple devices from their respective app stores. Once downloaded, all you need to do is sign up with an email address or create an account and you’re away.

Details were correct at the time and date of publication


    1. Hello Jeremy, we’re sorry to hear this.

      Your local Lexus Centre will be best placed to check the functionality of features on your NX.


      Lexus UK

  1. Hello,
    I have a UX250H and I have upgraded to the newer Lexus Link + app and most of the functionality has stopped working, for example you can now no longer send destinations to the satnav via it?

    Please advise when this issue will be resolved.

    1. Good afternoon Neil, thank you for getting in touch.

      We’re sorry for the problems you’re currently experiencing.

      We have encountered a number of issues relating to the connected car functionality and the Lexus Link+ ‘app’. Some of these issues we know to be a direct result of some recent system changes and the migration of the app to a new platform. While we remain sure of the longer-term benefits of this move, at this time users might expect some functionality issues where we have no immediate fix. It sounds very much like your enquiry relates to this matter. Please rest assured we are doing all we can to get to the bottom of this but in the meantime, we are not able to offer immediate advice or a corrective course of action. We are working towards resolving all current issues, but in the meantime, should you choose to remove and reinstall the app and restart the connection process to your vehicle, this will have no detrimental effect. Once we are confident the corrective measures have been made, we will advise all our Centres who can then support and advise you as necessary. We are sorry for any inconvenience as a result of this temporary problem and hope this won’t impact greatly on your overall satisfaction.

      Thank you.

  2. Hi I have a Lexus NX350. Since the software update in Feb 2024, my link App has stopped showing journey date. Only journeys up to date of software update are shown in the App.
    Please advise.

    1. Good afternoon Peter,

      Thanks for getting in touch. Sorry to hear the trips have gone missing.

      Please may you check that you are logged in and not driving in guest mode and also that privacy mode is off?

      Thank you.

        1. Great, please come back to us or speak with your local Lexus Centre if you continue to experience the problems.

          Thank you.

          1. I am properly logged in, as you asked, but my app only shows journeys up to the date of my software update on 19 Feb 2024!

          2. Hi Peter, thanks for getting in touch.

            We can help you to complete a full refresh of the account, you will need to remove the vehicle from the app your end and we will do the same via the internal systems. Then we can reactivate it to see if any more information becomes visible. Is the email on your Lexus Link+ account the same one you have used here for this comment?


            Lexus UK

    1. Hi Peter, thanks for confirming.

      If you could please confirm your registration number, we will reset your profile from this end. We won’t publish your registration number, just bin the comment and then you will be ok to go ahead with refreshing the profile from your end.

      Syncing via the QR code in your vehicle is the advised method, as it will make sure the settings are correct. Please see the following guide:


  3. Apologies, only just received your reply of 28 March.

    I have removed the App and re-registered.

    All is working EXCEPT the journey log.
    The journey log only shows journeys up to 19 Feb 2024, the day of my software update.
    Something is not working correctly.

    1. Morning Peter,

      We’re pleased to hear the majority of features are working again for you. Regarding the missing trips, if we could take your registration again please (we deleted it previously for privacy purposes), we’ll raise a case with our Multimedia Team to investigate further.

      Thank you for your continued patience, Peter.

  4. The journey log has restarted from 28 March – thank you.
    No details between 19 Feb and 28 March but it seems to be reconnected now.

    1. That’s great news Peter, thank you for letting us know.

      Apologies for the missing trips during the short period of time, hopefully that doesn’t cause too much inconvenience.


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