Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
Hi
First experience to deal with Lexus staff, very disappointed and feel sick. I have always driven Merc E class , Audi A6 and have been dealing with the staff but never ever felt like this before. After going through some reviews of Lexus ES300H I bought first Lexus for my business from trader, and found out SATNav wasn’t loading, trader claimed it’s not 5 years old and hasn’t done 100K so it’s under warranty as apps not loading as well, Lexus can fix it for you and it’s straightforward job as they need to update software, I bought vehicle as I trust people till they deceive me , I booked my 50£ Health check with Lexus Sheffield Penniston Road , received Call from Someone called (Garry)who gave me this great news that he has cancelled my appointment as my car doesn’t come under warranty , he was so rude that he couldn’t even let me explain and jumped on conclusion by saying we would charge you too much fir this , and we can only do hybrid check which is £59, I rectified him as it’s not 59, it’s 50 as I booked it online , but he had a go at me and said we charge £59 as if he didn’t want to entertain me, I think he saw my name wasn’t English so he wanted me to not visit Lexus office on Penniston Road , when I insisted it £50 he said system is slow and I will ring you and he hung up on me leaving me stranded like helpless… I don’t know what to do if dealers won’t check what’s wrong with infotainment software then where should I take , I have decided to sell the car next week and go back to my Merc Eclass. This kind of behaviour I have never experienced in my life , and felt like Gary discriminated me because of my name …. I am shocked and angry 😔.
GARY I AM SHOCKED THAT YOU CANCELLED MY APPOINTMENT WITHOUT EVEN CHECKING THE CAR
Kind Regards
Hello Syed,
We are very sorry to hear about this.
Our Customer Relations team would be best placed to investigate this matter further.
Please email them on cr@lexus.co.uk for further assistance.
Thanks you.
You need to change your Used Cars section of the website – UX250h models are being advertised as UX300h models – very poor and potentially a case of miss-selling. Where is the attention to detail one would expect from Lexus?
Hi there, thanks for getting in touch.
Would you mind sending us the link to where you have found this error, we haven’t been able to replicate it.
Thanks,
Lexus UK
It is your Lexus UK website – used cars for sale section
Hello,
As advised previously, we haven’t been able to replicate this error on our end.
If you cannot provide a link here, please email cr@lexus.co.uk with a screenshot so they can investigate further.
Thank you.
What is your problem. Look at the used cars section of your Lexus UK website, select the UK300h model and you will see UX250h models included – so you are advertising UX250h models as being UX300h – this is shocking attention to detail.
For example, Lexus Newcastle are describing a UX250h reg YP70ASO as a UX300h
Hello,
As previously requested, we will need a link for this to be investigated further.
Thanks
I have recently purchased an RX from yourselves. Lexus Cardiff. I would like to thank your staff for a great service. Cory ,Shaun , Dewi and very pleasant receptionist. If I’m honest I expected good service as you are Lexus ,but the experience exceeded my expectations. Thank you, Duncan.
Hi Duncan, thanks for getting in touch.
We’re pleased to hear the team at Lexus Cardiff looked after you well, thanks for your kind feedback.
Lexus UK
I have a GEN 4 RX450h (GU68HYL), and have had the CANBUS plates fitted. I understood that there was also a software update scheduled for release at the end of April 2024, but have heard nothing from my dealer (Lexus Sheffield). I contacted them last week as my insurance has quadrupled since I first bought my vehicle two years ago. If I can get a quote it is now £2k plus p.a. The dealer was no help whatsoever and advised that I should just shop around. Currently my insurance is doubling year on year, and I have to make a decision to get rid of this car. Even Lexus insurance is £2k+. What is the answer, and is there likely to be any improvement to the security of these vehicles that will ensure that the insurance premiums return to a reasonable cost.
Good afternoon David,
Thank you for getting in touch.
As a manufacturer, we stay close to both Toyota and Lexus Insurance colleagues and indeed all motor insurers. We are aware that in many cases, insurance premiums might have increased as a direct result of vehicle crime. As with all insurance products, there are a broad range of factors that determine insurability, therefore coverage is never guaranteed. Where it’s possible to do so, Lexus Insurance will always strive to offer coverage and a competitive quote for our customers.
CAN Blocker devices are still in final testing. We anticipate these immobilising devices to be available in limited supply later this year. While we cannot confirm at present if these will be chargeable or not, Lexus will confirm with the network as soon as they are available. Centres can then arrange fitment based on the limited supply of blocker devices.
Lexus Motor Insurance will recognise the fitment of these additional security measures on a customer’s vehicle and this will be taken into consideration at time of policy renewal or quotation.
Thank you.