Do you have a question? How to contact Lexus UK

Contact Lexus UK

Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?

Contact Lexus UK in-person

Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.

Contact Lexus UK

Contacting us digitally

Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.

In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.

The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!

Anything else to know?

Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.

If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.

51 comments

  1. I am struggling with the awful Lexus website. I can’t configure a LBX. I just get a white screen.
    Then when I tried to send a message to Lexus that wouldn’t work either.

    Not a great advert for a company that prides itself on quality.
    Tell me why I should waste my time if this is the best you can do.

    1. Hello Johnathan,thanks for getting in touch.

      We are sorry to hear that you have been having trouble using the website to configure an LBX.
      May we suggest using Google Chrome or Edge as the browser, we find these work best.
      Once again we do apologise for your experience with the site and hope you find the vehicle that suits.

      Thanks,

      Lexus UK

  2. Hello
    This is the first time that I have bought a Lexus, previously buying Range Rover and Mercedes in the past 20 years.
    I bought my car on the 16th April from Lexus Leicester. Customer service from the dealership on purchase and subsequent contact has been excellent, but unfortunately, right from start, the sales rep was unable to connect my iPhone to the Lexus multi media system, despite trying many times.
    He has Emailed the relevant department at Lexus UK many times, to inform them of this problem, stating that most probably, they would get back to me in about 3 days, but it is now 5 weeks since picking up my car, with no resolve of this matter and contact from Lexus what so ever.
    Lexus after sales service is supposed to be excellent. What has happened??

    1. Hi Stephen,thanks for getting in touch.

      We can see a Customer Relations case has been since replied to and the matter escalated accordingly.
      Please accept our apologies for this issue as the Centre and the internal team look to find a resolution.

      Thanks,

      Lexus UK

  3. Hello.
    I became the buyer of a Lexus IS300h but without any service history. Is there a chance to check the car’s service history?
    Thank you

    1. Hello Emil,thank you for getting in touch.

      Congratulations on the IS300h. Lexus Centre based service history can be viewed using the My Lexus account.
      This is free to sign up to and, with the logbook, you can add and verify the car on the account giving an incite to the cars Lexus service history.
      Please find attached a link to get started:
      https://www.lexus.co.uk/# (go to My Lexus,upper right corner of the screen)

      Thanks,

      Lexus UK

  4. Second and last Lexus.

    Don’t get me wrong, the dealership were excellent when selling the car (Motability) and the IX is an excellent car. However just been contacted by my local dealership after car going in due to lack of air-conditioning. There is a hole in the Aircon compressor caused by a stone getting through the LARGE gap in the grille right in front of the compressor. Apparently not a design issue so not covered by warranty and Motability won’t cover it either.

    I have had dozens of cars with Air conditioning in the past but never have I had an issue like this where a grille has gaps big enough to let large stones through particularly where there are sensitive parts behind.

    Surely there is some comeback with this?

    1. Hello,
      Thanks for your comment.
      As we have also advised to you on social media, as this is foreign object damage, we will not be able to support in the cost of repairs.
      We apologise for any frustration this causes.
      Thanks.

  5. I broke down at home after taking delivery of my UX…….AA came out and sorted but I need a AA report for the Lexus dealer.
    Emailed LRA but got email returned saying undelivered

    Please advise

    1. Hello Derek,thanks for getting in touch.

      Sorry to hear that your UX needed assistance.
      We have spoken to LRA who have emailed a copy of the recovery report to you inbox.

      Thanks,

      Lexus UK

Leave a Reply

Your email address will not be published. Required fields are marked *