Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
We purchased a used UX 300E Takumi from Lexus Bolton on Sunday 26th April 2026.
We seen the car on Autotrader on 25th and contacted the Bolton Centre to discuss the car.
I spoke to Aidas, who is the transaction manager and he was a very professional person to speak with.
He said that one of the sales team would be in contact.
Fifteen minutes later, Brooke called me and sent me a very close up video of the car.
I arranged to visit and see the car in person the next day around 260 miles away.
The car was as described by Brooke and we made the purchase.
A delightful team at the centre all being friendly and professional.
We collected the car the following Sunday and are extremely pleased with it.
I have nothing but praise for Brooke and the rest of the team.
Thank you for a very pleaseant experience.
Jane & Alex Dougan
Hello Jane,
Thank you very much for getting in touch. What a glowing review!
We are thrilled that you have enjoyed your experience with us.
Many thanks,
Lexus UK
I have a 2023 NX and started the over the air driver support update. This was proceeding well until I accidentally touched the progress screen. The update instantly cancelled and it now says there is no update available. How can I restart the procedure?
Hello Keith,
For assistance with your multimedia system, please contact your local Lexus centre for guidance: https://www.lexus.co.uk/
They should be well-equipped to help.
Many thanks,
Lexus UK
I have grown up with fords and triumphs that would last to 120000 miles as roughly a lmit
I had a lovely Alpha Romeo Gtv6 but i was on first name terms with the mechanic.
The Expression Fix it again tomorrow was applied to another maker
Then i had a Mercedes up to about 150000 miles but the turbo packed up and it was quite tired.
I was looking for another second hand car and there was a Lexus Rx400 for sale at woodford lexus
with over 150,000 miles for sale by a main agent offering a full years guarantee.
I did buy one and later was very happy to sell it to a good friend with 240,000 miles on the clock
and would not expect any problems for a good while yet.
I now have an Rx 450 bought at about 50,000 miles and it is a lovely reliable car.
John
Good morning John,
Thank you for your comment and feedback. We’re pleased to hear about your experience!
Wishing you many more happy miles in your Lexus RX450!
Kind regards,
Lexus UK
I am being inundated with calls (seems to be from India) regarding my purchase in January of an NX350h.
They seem to know all my details including registration number mobile number etc.
They are referring to PCP claims although I had no finance on the car.
My reg number is ******* and my email address is ******************
Could you please investigate and stop these calls.
Thanks
Peter Bangay
Good afternoon Peter,
This sounds suspicious to us so we’re sorry you’re receiving random calls. If you’re concerned, we’d recommend not sharing/confirming any details.
Lexus Financial Services can be reached on customerexperience@uk.lexus-fs.com or 0370 850 7788 if you wish to check anything with them. Alternatively, you can speak with your local Lexus Centre if you have any questions or concerns.
We’ve removed your details on this message for privacy purposes.
Thank you.
I bought Lexus UX300H FSport at end of March. There has appeared on hatchback window small grey like dots and one on my driver’s mirror paintwork, I have informed my Lexus dealer who has said noone else has complained about this it must be where I live but the ux250h i put in against this new one its 2026 model didn’t have this problem can you help.
Good morning Norma,
Thank you for your comment.
We would recommend that you contact our customer service team as they will be best placed to either escalate your case or offer specific advice on the matter.
We hope this helps.
Kind regards,
Lexus UK
Love my low millege 2023 Rx500h Takumi but… having a number of technical issues creeping in (which i believe are software related):
– Transmission bangs, rough and jerky gear changes.
– Short shift rough gear changes from 1st to 2nd gear. And on change-down.
– Intermittant transmission bang and then complete car shutdown for a minute in the middle of traffic.
– Rough and hesitant throttle engagement.
– Rear motor bump when stopping.
– HUD and then on another occasion the PKSB stopped working for an evening.
Spoken to the local service centre about the transmission issues, all they do is plug the car in and and say no fault found, yet the internet shows these are known issues with the model. Sometimes requiring re-programming of various control modules, transmission control units and ECU’s before the transmission gets damaged.
Who can help me here, i need more then “diagnostics say everything ok”. I cant keep breaking down in traffic!!!
Can someone reach out, take my VIN and escalate please!
Good morning Dave,
Thank you for your comment. We take the voice of our customer very seriously.
As this seems to be a technical issue we are unable to raise a case for you ourselves, however we would recommend that you seek assistance from our customer support team. They will be able to escalate your query to the correct channels.
We hope this helps.
Kind regards,
Lexus UK