Lexus awards 2024: our roll of honours

Lexus UK is delighted when its cars, services and people are recognised for their achievements in the automotive industry and beyond. Last year, critics and motorists alike were generous enough to bestow numerous awards, including multiple repeat wins in the vital areas of reliability and customer satisfaction, as well as for our best-selling NX model. Which begs the question: What will this year bring? Over the next 12 months this Lexus awards 2024 article will be updated with the latest honours. So watch this space!

Lexus awards 2024:

Lexus reaffirms its reputation for reliability in AutoTrader New Car Awards

Having collected the views and real-world experiences of more than 200,000 UK motorists in its annual online survey, AutoTrader’s New Car Awards 2024 revealed that Lexus has no equal when it comes to reliability, taking the title of Most Reliable Brand for the sixth time in seven years. The occasion also saw the Lexus NX 350h collect the honour for Best Hybrid Car

AutoTrader’s editorial director, Erin Baker, commented: “Quality, reliability and comfort were three characteristics that came out of our survey word banks in this category. One respondent summed up the thoughts of many other Lexus owners when they said they regarded it as one of the world’s leading car makers and couldn’t think of any other brand that offers such a complete package.”

Turning to the hybrid car of the year award, she continued: “Lexus is famed for its hybrid models and it has clearly perfected the formula with the refined NX 350h.”  She highlighted owners’ praise for the car’s comfort, comprehensive equipment specification and efficiency for a vehicle of its size.

Lexus is Automotive Management’s ‘Manufacturer of the Year’

Lexus has been recognised for all-round excellence with the ‘Manufacturer of the Year’ title in the annual Automotive Management (AM) awards. The selection was judged by a panel that included leading figures from the UK’s retail motor industry, automotive consultants and Automotive Management’s editorial team.

Tim Rose, editor of AM Online, said: “It’s a deserving win. The Lexus new car range is the best it has ever been, with superb styling, the latest technology and precise craftsmanship. Its used cars are in great demand thanks to their reliability and strong residual values. Its UK retailers are a happy bunch, consistently keeping it on the podium in dealer satisfaction surveys. And happy dealers mean they will go the extra mile to have happy customers, something that’s certainly evidenced by customer loyalty and love for the brand.”

Award: Manufacturer of the Year – Lexus

Lexus announces its Centre of Excellence awards

Lexus recently announced the winners of its annual Centre of Excellence awards, which recognise the top-performing Lexus centres in the UK. A total of 17 individual awards were presented at the ceremony, with Lexus Stoke winning the coveted Centre of the Year award and Lexus Vantage Group winning Group of the Year.

L to R: Chris Hayes, Lexus UK director, with George Holden of Lexus Stoke, plus Scott Thompson, Toyota GB president and managing director

George Holden, centre principal at Lexus Stoke, said: “[This award] embodies the commitment and effort every member of the team makes on a daily basis and I am grateful for their ongoing support and commitment, while delivering a unique omotenashi experience for all our valued customers. This accolade inspires the team push the boundaries in everything we do, so a huge thank you must go to all our team members, our customers and Lexus for making it all possible.”

L to R: Chris Hayes, Lexus UK director, with Tim Swindin and Andrew Mallory of Lexus Vantage Group, plus Scott Thompson, Toyota GB president and managing director

Andrew Mallory, chief operating officer of Vantage Group (above), said: “[This] is a testament to the incredible teamwork, operational excellence and unwavering dedication of our colleagues, who create amazing experiences for our customers service and embody the spirit of omotenashi above all else.”

Record annual sales in UK last year

Lexus achieved record global sales results in 2023 with 824,258 new cars sold, an increase of 32% on the previous year’s total. The growth is attributed to strong demand, particularly in Europe, North America and Japan. Among these, the European market saw a 46% rise to more than 69,000 vehicles, of which a record 15,963 were attributed to the UK. What’s more, while the global sales ratio of electrified models is 47%, in the UK the electrified share is above 99%.

LBX awarded ‘Car of the Year’ and ‘Small SUV of the Year’ by What Car?

The Lexus LBX was doubly honoured in the What Car? Car of the Year Awards 2024. In its first and highly significant major award, our new compact SUV was not only named overall Car of the Year 2024 but also winner of the Small SUV of the Year 2024.

Commenting on this accolade, What Car? editor Steve Huntingford said: “The What Car? Car of the Year title is reserved for the model which has moved things on farthest in the past 12 months, and this year that’s the Lexus LBX. Despite competing in the hugely competitive small SUV market, it’s a better all-rounder than every rival, not least because it is the first car in the class to combine hybrid efficiency with big-car luxury. And at a time when prices seem to be going through the roof, it offers these strengths for an amazingly tempting price.”

Award: Car of the Year 2024 – Lexus LBX
Award: Small SUV of the Year 2024 – Lexus LBX

Lexus wins What Car? Reliability Award for seventh consecutive year

Lexus continued its trophy haul at the What Car? Car of the Year Awards 2024 with another win for reliability. Commenting on this particular category, What Car? editor Steve Huntingford said: “Unlike other What Car? award categories, this one required no debate because in our latest Reliability Survey, Lexus finished top for the seventh consecutive year. Not only are its cars among the most dependable you can buy, dealers dealt with the few faults that did crop up swiftly, efficiently and without charging any of the Lexus owners who told us about their cars. With sister brand Toyota finishing second in the survey, it’s clear these standards are company-wide.”

Award: Reliability Award 2024 – Lexus

Further awards incoming soon…

7 comments

  1. Lexus LBX
    1.5 Premium 5dr E-CVT I’m interested in getting this vehicle on the mobility scheme was wondering if i would be able to have a swivel seat fitted or a hoist for a wheelchair in the boot for mobility adaptions?

  2. How can out-dated technology win a forward thinking ‘car of the year’ title? Could Toyoto be spending money on influencing gullible/corruptible people in order to sell ICE vehicles that fewer and fewer customers actually want?

  3. I have a 2014 450RX Premier (Dec registration) that I purchased from a Lexus dealership. My iphone 13 will not connect to the car’s telephone system. My local dealership, whom I purchased the car from inform me that their is an incompatability with the Lexus software and the iphone 13 software. They alo tell me that no up grade is offered thereby making redundant part of the Premier modle’s ‘offer’.

    I am shocked that Lexus do not off an up-date and publish the compatibility of their models to the UK’s most purchased phone and their operating sytem. I’m told my my local dealer that I require, as a minimum a 2018 model yo ensure that the phone system works!

    My role enquires me to have constant availability with my phone. Advice please!

    Dr Sidney Sullivan

    1. Hi there, thanks for your comment.

      The multimedia system on your vehicle is too old for the Apple CarPlay software. All of our latest models are equipped with Apple CarPlay and Android Auto as standard.

      Thanks,

      Lexus UK

      1. Thank you for your response.
        The technical sheet and specification that accompanied the sale and formed part of the purchase pro forma did not refer to the non connection of any phones but gave details about the car’s system (operating system) being able to make and receive calls by connecting a telephone to the Lexus car that I purchased.

        I presume that that matter is covered by the Trade Description act and other such legislation that guarantees correct and reliable information that is provided by the vender. Incidentally, a review of my model and so on up to the latest models and their technical data and advertising and promotional sheets that I have undertaken does not make reference to the different software but does make reference to the car’s ability to connect to the car’s telephone system!

        In that case surely Lexus must be able to offer an up-grade to the system to facilitate their systems and provide a fix or ‘patch’ to ensure that the car is able to perform as advertised ?

        What is the ‘latest’ iPhone that will work on my 2014 model and connect to the older software?

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