Lexus UK is delighted when its cars, services and people are recognised for their achievements in the automotive industry and beyond. Last year, critics and motorists alike were generous enough to bestow numerous awards, including multiple repeat wins in the vital areas of reliability and customer satisfaction, as well as for our best-selling NX model. Which begs the question: What will this year bring? Over the next 12 months this Lexus awards 2024 article will be updated with the latest honours. So watch this space!
Lexus awards 2024:
Lexus doubly honoured in Scottish Car of the Year awards
Lexus was honoured for the quality of both its products and services in the 2024 Scottish Car of the Year awards, with the LBX (below) being named Small Crossover/SUV of the Year and Lexus itself receiving the Aftersales Award for excellence in customer service.
The annual event is judged and hosted by the Association of Scottish Motoring Writers. Commenting on the LBX’s win, association president Alisdair Suttie said: “There are compact crossovers and SUVs, and then there’s the Lexus LBX that our judges unanimously agreed is head and shoulders above the competition. Its mix of superb quality, comfort, driving manners, sharp looks and hybrid efficiency make it a clear winner.”
Turning to the Aftersales Award, Suttie added: “Aftersales can be an overlooked element of the car-buying experience, but not at Lexus. It treats owners and their cars with the same gold standard as when they are buying a new car. And with a warranty that can run up to ten years, you know you’ll be properly looked after.”
Three years, three wins for Lexus NX in Carbuyer Best Car Awards
The Lexus NX has once again been crowned the Best Large Plug-in Hybrid in the Carbuyer Best Car Awards, a category the luxury SUV has dominated in the three years since its launch.
Announcing the award, editor Paul Barker said: “Our reigning champion has done it again, with the Lexus NX still our favourite large plug-in hybrid for 2025. It continues to wow us with its efficiency and refinement, while its build quality is really top-notch. It’s one of the most relaxing SUVs to drive on a long trip and it comes with the reassurance of a ten-year warranty, so long as you’re happy to stick with Lexus servicing.”
Lexus NX achieves faultless score in latest What Car? Reliability Survey
The Lexus NX (2014-2021) is the most reliable family SUV you can buy, according to What Car? magazine’s latest Reliability Survey. The annual report analyses the experience of thousands of drivers of cars up to five years old, with the aim of discovering how reliable each vehicle has been over a period of two years.
Owners of our popular mid-size SUV reported 100% reliability rating during that time. Commenting on this result, What Car? commented: “The previous-generation Lexus NX is your best bet if you want a fault-free family SUV… [and is] the top scorer in this class. No NX owners reported any issues with their cars, and that meant no time off the road for repairs and no unexpected repair bills. Adding to the plaudits, this performance elevated the NX to the very top of the overall survey.
Lexus wins What Car? Reliability Award for seventh consecutive year
Lexus continued its trophy haul at the What Car? Car of the Year Awards 2024 with another win for reliability. Commenting on this particular category, What Car? editor Steve Huntingford said: “Unlike other What Car? award categories, this one required no debate because in our latest Reliability Survey, Lexus finished top for the seventh consecutive year. Not only are its cars among the most dependable you can buy, dealers dealt with the few faults that did crop up swiftly, efficiently and without charging any of the Lexus owners who told us about their cars. With sister brand Toyota finishing second in the survey, it’s clear these standards are company-wide.”
Award: Reliability Award 2024 – Lexus
UK Lexus centres rated among Europe’s best in 2024 Kiwami Awards
Lexus has announced Lexus Hull and Lexus Ipswich as UK winners of its 2024 Kiwami Awards, honours that are bestowed on the top-performing centres across its European region. The centres were among 17 European retailers recognised for both their business achievements and exceptional customer service, reinforcing the Lexus principle of omotenashi hospitality.
Pascal Ruch, Lexus Europe vice president, commented: “This is an exciting time for our retailers as we work with them on our programme for future electrified models and maximising the opportunities offered by digitalisation. At the same, we are maintaining our human-centred approach, ensuring that we give our customers a great experience, whether they are visiting our centres in person or through our digital channels. My congratulations go to this year’s winners, each of whom has attained exceptional levels of business performance and service.”
This year’s winners were rewarded with a four-day event in Norway, including electrification fact-finding and best practice sharing, a gala dinner and opportunities to enjoy spectacular landscapes with hiking and fjord expeditions.
Third consecutive win for Lexus NX in Auto Express New Car Awards
The Lexus NX has maintained its supremacy for the third consecutive year in the competitive Mid-Size Premium SUV category in the Auto Express New Car Awards programme. Announcing this latest success, editor Paul Barker said: “Lexus really pulled a blinder with the new NX, which is why it once again tops its category. The cabin is typically Lexus in its plushness, but it’s a mix of ride and handling plus smooth and frugal hybrid technology that helps the NX make its mark at the top of a very competitive class.”
Lexus LBX makes winning debut in the EcoCar Electrified Top 50
The new Lexus LBX made a winning debut in the EcoCar Electrified Top 50 awards, taking the title of Best Hybrid Compact SUV and second place – by a single point – in the overall rankings.
EcoCar editor and publisher Iain Robertson said: “Lexus has never sold a model as small the LBX before and we’re already huge fans of this classy hybrid. Its interior feels as well-made, upmarket and well-equipped as you would expect from Lexus and, if the company’s past hybrid powertrains are anything to go by, it should be supremely reliable.” He continued: “The LBX’s compact size, automatic gearbox and 62.7mpg fuel efficiency make it the ideal urban companion and there’s even the option of all-wheel drive for customers who live in more remote locations.”
Lexus reaffirms its reputation for reliability in AutoTrader New Car Awards
Having collected the views and real-world experiences of more than 200,000 UK motorists in its annual online survey, AutoTrader’s New Car Awards 2024 revealed that Lexus has no equal when it comes to reliability, taking the title of Most Reliable Brand for the sixth time in seven years. The occasion also saw the Lexus NX 350h collect the honour for Best Hybrid Car.
AutoTrader’s editorial director, Erin Baker, commented: “Quality, reliability and comfort were three characteristics that came out of our survey word banks in this category. One respondent summed up the thoughts of many other Lexus owners when they said they regarded it as one of the world’s leading car makers and couldn’t think of any other brand that offers such a complete package.”
Turning to the hybrid car of the year award, she continued: “Lexus is famed for its hybrid models and it has clearly perfected the formula with the refined NX 350h.” She highlighted owners’ praise for the car’s comfort, comprehensive equipment specification and efficiency for a vehicle of its size.
Lexus is Automotive Management’s ‘Manufacturer of the Year’
Lexus has been recognised for all-round excellence with the Manufacturer of the Year title in the annual Automotive Management (AM) awards. The selection was judged by a panel that included leading figures from the UK’s retail motor industry, automotive consultants and Automotive Management’s editorial team.
Tim Rose, editor of AM Online, said: “It’s a deserving win. The Lexus new car range is the best it has ever been, with superb styling, the latest technology and precise craftsmanship. Its used cars are in great demand thanks to their reliability and strong residual values. Its UK retailers are a happy bunch, consistently keeping it on the podium in dealer satisfaction surveys. And happy dealers mean they will go the extra mile to have happy customers, something that’s certainly evidenced by customer loyalty and love for the brand.”
Award: Manufacturer of the Year – Lexus
Lexus announces its Centre of Excellence awards
Lexus recently announced the winners of its annual Centre of Excellence awards, which recognise the top-performing Lexus centres in the UK. A total of 17 individual awards were presented at the ceremony, with Lexus Stoke winning the coveted Centre of the Year award and Lexus Vantage Group winning Group of the Year.
George Holden, centre principal at Lexus Stoke, said: “[This award] embodies the commitment and effort every member of the team makes on a daily basis and I am grateful for their ongoing support and commitment, while delivering a unique omotenashi experience for all our valued customers. This accolade inspires the team push the boundaries in everything we do, so a huge thank you must go to all our team members, our customers and Lexus for making it all possible.”
Andrew Mallory, chief operating officer of Vantage Group (above), said: “[This] is a testament to the incredible teamwork, operational excellence and unwavering dedication of our colleagues, who create amazing experiences for our customers service and embody the spirit of omotenashi above all else.”
Record annual sales in UK last year
Lexus achieved record global sales results in 2023 with 824,258 new cars sold, an increase of 32% on the previous year’s total. The growth is attributed to strong demand, particularly in Europe, North America and Japan. Among these, the European market saw a 46% rise to more than 69,000 vehicles, of which a record 15,963 were attributed to the UK. What’s more, while the global sales ratio of electrified models is 47%, in the UK the electrified share is above 99%.
LBX awarded ‘Car of the Year’ and ‘Small SUV of the Year’ by What Car?
The Lexus LBX was doubly honoured in the What Car? Car of the Year Awards 2024. In its first and highly significant major award, our new compact SUV was not only named overall Car of the Year 2024 but also winner of the Small SUV of the Year 2024.
Award: Car of the Year 2024 – Lexus LBX
Award: Small SUV of the Year 2024 – Lexus LBX
Commenting on this accolade, What Car? editor Steve Huntingford said: “The What Car? Car of the Year title is reserved for the model which has moved things on farthest in the past 12 months, and this year that’s the Lexus LBX. Despite competing in the hugely competitive small SUV market, it’s a better all-rounder than every rival, not least because it is the first car in the class to combine hybrid efficiency with big-car luxury. And at a time when prices seem to be going through the roof, it offers these strengths for an amazingly tempting price.”
Hi, I had a very disturbing experience with my 2 year old NX. I was sat in my car listening to the radio. There was a loss of power and I could not start the car or get out of the car. The AA man who came out also had no idea how I would have got out. I have now found out that you can’t listen to the radio without having the car engine on because the battery is small. You can get out by pulling the handle twice. It doesn’t appear in the handbook. Not a pleasant experience especially for an expensive car.
Hi Ian, thanks for getting in touch.
We’re really sorry to hear this. We wouldn’t recommend leaving cabin electronics running on any vehicle as it places unecessary strain on the 12v battery.
We will pass your feedback on the experience along to our team.
Thanks
Have to agree with the reliability issue – having had two IS and now on my third ES, I’ve never had the slightest problem. But it is unlikely that I shall continue with Lexus – why? Because my previous ES and now my new ES have been the object of attempted theft from my driveway; both occasions have seen the front nearside bodywork interfered with and an electronic connection installed to the cambus unit situated therein. It was only thanks to the inbuilt ‘find my car’ device that I was able to recover the vehicle, but not before much of the interior panelling had been disturbed to access the internal wiring looms. The second attempt on my new car began in the same way, but was interrupted by the presence of newly installed surveillance cameras in the driveway and a disklock on the steering wheel……again a visit to the body shop (not at Lexus, who didn’t really want to know.) When I enquired at the service desk as to why this security issue was allowed to continue, again a ‘teflon ‘response, merely to be told that ‘some of our models had been updated’ but obviously not my 2023/4 ES. Well, thanks a lot Lexus – its good to know it is reliable, especially for its new ‘owner’ when he opens the shipping container or buys the harvest of spare parts if the thieves get away with it next time.
Have been driving Lexus since 1996. Love the cars, but the infotainment system is poor in comparison to other brands.
In the days of old, a Lexus had a few variants and even the basic models were fully loaded.
Now, there are endless options. Prices have increased, and we pay amongst the highest in the world in the UK when it comes to Lexus.
The folding seats (ES 64 plate) are non-existent and as I already states, the infotainment system is not up to the Lexus standard – it’s poor. Seriously guys? I just returned from a trip to Asia and even the Toyota MPVs have a far superior infotainment system.
The Lexus connected apps are also poor, in fact, the “send to car” doesn’t work on the newest version of the app, but it did on the older app. If this is your tech roadmap then you need to rethink and rehire! I’m expecting this to be a “premium upgrade” from Lexus, when the functionality is finally offered. (almost a year and counting).
As a Lexus owner for 20+ years (first car was a GS300-MK1 in Desert Quartz) there doesn’t seem to be any loyalty from the brand. I have also seen the dealerships change from, being elite customer focussed to plush showrooms with pushy salesmen.
Well deserved praise, recognised by the industry, based on my experience at Lexus Coventry who provide a world class professional team service, led by a Dealer Principal with integrity.
I had an nx300h, when I bought it Lexus claimed 59 mpg, well the best it ever did was 38.6 mpg travelling the Outer Hebrides from bottom to top . Mostly because you could only travel at 30-40 mph as the roads are often single track and who wants to go fast in such stunning scenery.
As others have commented, radio was rubbish. A fancy name but in reality as bad as the Sat-n av.
So along with other problems it was easy to change brands.
Lexus to myself…since my first car from them in 2003….have been absolutely excellent in every way. From quality to service….first class! Now on my 5th car!