Lexus Awards 2022: the trophy cabinet expands

After a strong 2021 in which Lexus UK achieved an impressive 10 accolades, how many awards can the brand collect in 2022? We will keep this page updated with each new award win throughout the calendar year, so watch this space…

Awards success for the Lexus NX 450h+ Plug-in Hybrid 

The NX 450h+ has added to its honours tally, receiving the Best Large Plug-in Hybrid Car title in the 2023 Car Buyer Awards. 

As part of the all-new NX range of luxury mid-size SUVs, the NX 450h+ debuted Lexus’s plug-in hybrid technology. This offers customers a specific advantage over almost all rival systems in that when the battery charge is depleted, the vehicle switches seamlessly to self-charging hybrid electric performance. This ensures a high level of fuel and emissions efficiency is maintained, compared to plug-in hybrids which revert to running on their internal combustion engine alone. 

Lexus tops What Car? Reliability Survey for third successive year 

Lexus’s global reputation for reliability has been reinforced with top ranking in the annual What Car? Reliability Survey for a third successive year. Announcing the results, the consumer champion and car-buying platform declared: “There isn’t an unreliable model in the entire Lexus line-up.” 

Almost 25,000 UK owners of cars up to five years old took part in the survey, reporting whether they had experienced any problems with their vehicle and if so, how long they took to fix and the cost of any repairs. Lexus once again emerged as the most reliable brand among the 32 featured in the survey, achieving an overall score of 98.4 per cent. Its closest rival was its sister manufacturer, Toyota.


Lexus Awards 2022

Remarking on the result, Steve Huntingford, What Car? Editor, said: “That means whether you choose a premium priced or affordable model, you can expect the most exemplary standard of reliability.” 

All the Lexus models covered by the survey achieved scores of 96 per cent or higher and four of them were placed in the top three in their class. The CT 200h was the most reliable family car and sixth best-performing model overall with a 99.3 per cent rating; the UX 250h was 10th placed overall and third in the small SUV class on 99 per cent; and the IS was the most reliable among executive models on 98.3 per cent. Completing the clean sweep of success, the first generation NX was described as being “virtually bullet-proof”.  

Honours for Lexus NX and forthcoming RZ at the Business Car Awards

The Lexus NX and the Lexus RZ both won accolades at the Business Car Awards, with the NX winning’ Best Premium Medium SUV’ and the RZ winning ‘One to Watch’. This marks the first award the RZ has won in the UK despite not even hitting showrooms yet.

Martyn Collins, Editor, Business Car magazine, said “The all-new NX impresses with its extra practicality and performance, plus there’s the NX 450h’s EV range and low 8 per cent BIK figure. On top of the added space, the NX’s new Global Architecture means it’s a tidy and refined choice that’s worthy of picking over German rivals in this class.”

Where can I charge my car?

Turning to the Lexus RZ 450e, the brand’s first bespoke fully electric SUV winning the One to Watch Category, Collins added, “The RZ is the first all-electric Lexus developed from the ground up and when it goes on sale next year, it is sure to shake up established premium brand rivals with 309hp, a range of more than 250 miles and fully fly-by-wire steering.”

Lexus NX 450h+ wins Best Large Hybrid SUV title in the What Car? Electric Car Award

The NX 450h+, Lexus’s first plug-in hybrid electric model, has won the Best Large Hybrid SUV title in the 2022 What Car? Electric Car Awards.

It is the second top honour for the model from What Car?, following up the Plug-in Hybrid of the Year title it received in January this year. Together, these awards recognise the all-round strengths of the all-new NX in one of the most fiercely competitive parts of the premium car market.

It’s a defining characteristic of Lexus’s plug-in hybrid technology that, when battery power is depleted, the vehicle automatically shifts to highly efficient self-charging hybrid performance, where competitor models default to the internal combustion engine.

Lexus retains top spot for after sales service in Auto Express Driver Power survey

Lexus centres have again been named the best for after sales service in Auto Express’s Driver Power survey of Britain’s franchised dealerships.

Lexus achieved the highest overall rating in the “service” category of the survey, based on the opinions and real-world experiences of the thousands of UK motorists.

With consistently high scores for facilities, the courtesy of staff and the quality of communications and workmanship, the brand gained a 93.05 per cent result. This in turn helped secure it second place overall in the Best Car Dealers ranking, repeating its 2021 success. Lexus has never ranked lower than second in the survey in the past six years, its record including a run of four consecutive top placings.

Reporting the results, Auto Express said: “Lexus’s service centres shone brightest of all. Owners love the facilities and are treated courteously by staff, who are also great communicators and can be proud of their workmanship.” It highlighted the fact that “incredibly” only 2.9 per cent of owners said they had had an after sales-related complaint.

Chris Hayes, Director of Lexus in the UK, commented: “Delivering the best possible customer service is absolutely central to our Lexus principles. It’s thanks to the commitment and hard work invested by the amazing team in our network that we continue to improve and maintain our leading status.”

Lexus NX wins best mid-size premium SUV title in the Auto Express New Car Awards

The all-new Lexus NX has been honoured as the best mid-size premium SUV in the 2022 Auto Express New Car Awards. It emerged the winner from a highly competitive market segment by impressing the judges with its all-round capabilities – particularly the quality of the plug-in hybrid electric version, the NX 450h+.

Steve Fowler, Auto Express Editor in Chief, said: “Lexus has really pushed the NX’s ability, underpinned by the versatile GA-K platform that delivers what premium buyers want on many fronts – and overtaking many of its premium German competitors in the process.”

Drawing attention to Lexus’s “decades” of experience in electrified powertrain technology, he remarked on the model’s EV driving range (up to 47 miles) and its “supreme refinement”.

Auto Trader hails Lexus as Most Reliable Brand

The stand-out success of the early summer came at the Auto Trader New Car Awards in London, where the famous automotive media company hailed Lexus as Most Reliable Brand for 2022.

One of the most significant and pleasing aspects of Auto Trader’s annual awards is that the accolades are voted on by more than 156,500 car buyers, meaning that real owners are making the decisions.

Explaining the Most Reliable Brand win, Auto Trader stated: “From the very beginning Lexus was created as the ultimate in both quality and reliability, created as a luxurious twist on Toyota’s existing reputation for engineering excellence. To this day it’s something owners clearly appreciate”.

Read Auto Trader’s full story by clicking here.

Lexus Wins Third Successive What Car? Reliability Award 

Lexus Awards 2022

Lexus has received the What Car? Reliability Award for a third year in succession, acknowledging its continued success in the magazine’s annual Reliability Survey. 

The results of the 2021 survey of more than 16,000 UK drivers produced an overall rating of 98.7 per cent for Lexus, with What Car? reporting that, in the few instances where problems with a Lexus car occurred, most were resolved free of charge. 

Steve Huntingford, What Car? Editor, remarked on Lexus’s history of success in the award: “If you’re a gambler after a safe bet, putting your money on Lexus finishing first in the annual What Car? Reliability Survey is about as good as it gets. The luxury brand not only topped the table in 2021, but has done so on four previous occasions and has never finished lower than second. If iron-clad reliability is your top concern, look no further.” 

Lexus Awards 2022: What Car?  honours the all-new Lexus NX 450h+ as its Plug-in Hybrid of the Year 

Lexus Awards 2022

The Lexus NX 450h+ has been named the Plug-in Hybrid of the Year in the prestigious What Car? awards.  It is an auspicious first honour for the all-new mid-size premium SUV, Lexus’s first plug-in hybrid electric model, introduced in late 2021. 

Steve Huntingford, What Car? Editor, expressed warm praise for the Lexus: “The Lexus NX is one of the most compelling reasons to go green that we’ve yet seen, with a long electric-only range which should not only slash motorists running costs, but also makes for tempting company car tax rates. The NX is good to drive, too, and has an interior that’s hard to fault in any respect. In short, Lexus has proved that driving an electrified car without accepting compromises need not be a fantasy.” .  

Lexus Awards 2022: LC 500 convertible honoured as the Best High-end Convertible by What Car?

Lexus Awards 2022

What Car?  has recognised the Lexus LC 500 Convertible with the award for the Best High-end Convertible, “an unspeakably desirable” car.

Steve Huntingford, What Car? Editor, said: :”The LC 500’s V8 is an aural delight whether you’re revving it out on the open road or bumbling around town. Moreover, when the roof is in place and you’re cruising at speed, the LC is much better at shutting out wind noise than its rivals. Add in concept car looks and beautiful interior that feels like it’s been built to outlast the Earth and you have an unspeakably desirable package.” 


  1. On 9 April I took delivery of my NX 450h+ Takumi that I ordered in October 21. Last week my wall charger was fitted and my “granny lead” charging time went from over 8 hours to just over 2 hours for 47 miles on battery. This range is plenty for my regular trips around town and to nearby lunch opportunities. A couple of minutes to plug in when I get home and I’m ready for the next day. After 3 months and 2000 miles, I’ve been through just one tank of petrol, the rest was on battery. . In fact I managed to bypass the petrol price peak of almost £2.00 per litre. A couple of long trips of over 3 hours non-stop were fatigue free and the HV mpg was well over 45. The Lane Assistance has cut in 3 or 4 times to stop me upsetting other drivers and the automatic BRAKE has operated at least twice in anger to keep my bodywork intact! I haven’t managed to conquer the Automatic Parking yet – I need to find an empty car park to build my confidence in the facility.
    Overall I’m delighted with my choice, but the only problem for Lexus is that I think this car will last me another10 years. I’m now 76 and I think it has all the technology I’ll ever need.

    1. Hello Brian,
      Thank you very much for your kind words.
      We are so pleased to hear that your NX Plug-in is serving you well.
      Do you have any trips planned?

    2. Beautiful cars and indeed an experience driving, however the promised great reliability may be short lived for some. The car was a push but the reputation of its reliability was a key factor in going for the lexus

      My approved 5.5 year old rx450h with a full service history had a random timing chain snap. Yes a chain, not a belt.
      The dealership could find no reason as to why it would have snapped other than a failure of the part, which should be almost a lifetime part. Shame such great cars have inadequate parts.

      Thankfully Lexus take such pride in the reliability of their parts that they have discounted the repair bill from £11.5k to just under £8k, instead of being horrified that a chain has snapped without reason at under 60k miles on a luxury vehicle.

      That’s what the world’s most reliabile car manufacturer has cost me due to their lacklustre parts failure to live up to it’s expectation and lifespan.

  2. Good Morning,
    This month the pricing structure for Lexus Servicing has changed.
    There are now just Intermediate and Full services.
    Formerly it was more expensive for the 60k and 100k services, as these involved spark plug and various fluid changes for coolants and lubrication.
    Will these 60k and 100k additional pieces of work be included in the Full service at that time please?
    If these are not included, then for customers who have purchased a service plan before the changes, will the old schedule be adhered to, or will they need to pay the extra charges?
    thank you

    1. Hello John,
      Thanks for your questions.
      The Service Regime has not altered for Lexus Servicing, only the pricing model.
      This has been simplified in order to make the pricing easier to understand, with only two possible Service charges.
      Hope this helps.

      1. Thank you, to clarify. Is there any extra charge for changing spark plugs or fluids for certain full services for example 60k and 100k, or are all of these items covered in the full service charge?
        Thank you

        1. Your local Lexus Centre will be happy to run through the details of each service with you John.

          Thank you.

  3. i have ordered a new 450h + which i take delivery march 23 can you get a space saver wheel as i have had problems with punture kit thanks simply dont work

    1. Hello Phillip,
      Thanks for your order.
      There is no accessory spare wheel kit available for this vehicle.
      Please visit your Lexus Centre for assistance with your Tyre Repair Kit.

  4. I am a first time Lexus owner of some 14 months now, now the very proud owner of the IS250C SEII 2010 and am continued to be blown away by it’s looks, reliability and comments from all who see it. Wished I’d bought Lexus well before now. My local Dealership (Wolverhampton) are friendly, informative and top class.

    1. Hello,
      Thanks for your kind words.
      Congratulations on your first Lexus!
      We wish you many more happy miles.

  5. I drove the NX450h+ when I took my CT in for service as they offered it for the day. I am not surprised it won hybrid car of the year as it’s the best hybrid car I’ve ever driven with virtually no compromise (other than Mark Levinson not being an option on the plug-in which I’ve always had). The car is incredibly powerful, stable and comfortable to drive – and they’ve given it a decent battery so you really can use it for short commutes and trips. Combined with the Lexus dealerships, reliability and service quality, I don’t even think I’ll bother looking anywhere else because this will take some beating.

    1. Hello Peter, thanks for your feedback.

      We appreciate your kind words and wish you many happy miles.

      Many thanks.

  6. I have the NX450h+. Can you recommend a windscreen sun cover that will cover the vents between the windscreen and bonnet to also prevent sycamore seeds and leaves?

    1. Hello Trevor, thanks for your question.

      Please provide a Vehicle Registration so that we can look into this.


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