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How to update maps on your Lexus Navigation system

By Andrew Biddle

The Lexus Navigation system can be updated periodically using downloadable updates, ensuring that you always have the latest road and route information in your Lexus, saving you time, money and minimising stress when journeying to a new destination.

Updating the maps is a simple process, and you’ve probably got the equipment to hand already – all you need is an internet-connected computer and a blank, formatted 4GB USB memory stick.

To find out how to purchase, download and apply the map update to your Lexus, simply watch the video below or read on for a step-by-step guide.

  1. Begin by taking your blank, formatted 4GB USB memory stick and inserting it into a USB socket on your computer.
  2. In a web browser, navigate to the Lexus customer portal and sign in. If you don’t already have an account, you can register at this point.
  3. Once signed-in, click on ‘e-Store’ > ‘Map & Software Updates’. Click on the price button to get more information on your update.
  4. Identify your car, agree to the terms and conditions, add to your shopping cart, and pay by credit card or via PayPal.
  5. Go to the ‘MyAccount’ page to view your purchased update. Click on ‘MyDashboard’ > ‘Downloads’ where you will see your purchase with three icons alongside.
  6. To enable the map update, click on the key icon. You will be given a 16-digit activation code, which you can write down or print out.
  7. The second icon gives you a set of instructions on how to download and apply the update to your Lexus.
  8. The third icon is a link to the actual download. Download the ZIP file, extract it on your computer and save the extracted file to the blank USB memory stick.
  9. Now take the USB stick and the 16-digit activation key to your Lexus. Plug the USB stick into the USB port of your Lexus and follow the instructions show on the navigation screen.

If you need any help along the way, don’t hesitate to call or pop into your local Lexus centre where a fully trained technician will be happy to help.

176 comments

    1. Hi Abubaker,

      Thank you for getting in touch. We would recommend contacting Lexus in your local region who will be best placed to advise you on this.

      Thanks.

      Reply

  2. I bought ES 350 2016 from Canada and I’ve sent it to Dubai, I need to change my maps from Canada and north America to middle east.
    thanks

    Reply

    1. Hi Tariq,

      Thanks for getting in touch. We would advise for you to contact Lexus in your region or Lexus Canada, as they will be able to assist you further.

      Thanks.

      Reply

  3. Dear Lexus,

    I am currently very frustrated with my experience so far trying to get a map for Africa on my 2018 LX570.

    I have contacted Lexus UAE and Nigeria and both have given me so run of the mill BS story about why and how and at the end no results.

    My question is very simple, can i get a MAP for Africa for my 2018 LX570 with VIN No. JTJHY7AXXJ4274989 ?

    Also can someone high up please get in touch with me, thanks.

    Regards,

    Marwan Al-Atrach

    Reply

    1. Hi there,

      Thanks for getting in touch and we are sorry to hear that you have experienced these issues. As this is not a UK vehicle, we are unfortunately unable to help. We can only advise for you to contact Lexus in your region.

      Thanks.

      Reply

  4. Dear Lexus
    We have imported our Lexus RX270 from Australia and are having difficulty in getting the sat nav to work
    We have tried downloading the UK map by disc with no success
    Any suggestions?
    Thanks

    Reply

    2. HI John,
      I just imported my RX270 from Hong Kong and am trying to activate the Bluetooth and update the maps. Did you manage to get your maps updated?
      Thanks,
      Martin.

      Reply

  6. Hi, my dealer informs me that I can get two free map updates on my new Lexus. Is this the case and if so how do I do this?

    Reply

  7. Just bought an approved used lexus for over £17000 to find sat nav is over 6 years out of date and the dealer wants over £200 to upgrade it. The sat nav is not fit for purpose and I believe this should be upgraded free of charge.

    Reply

    1. Hi Andy,

      Thanks for getting in touch. We’re sorry to here you’re unhappy with your cars SatNav. We would like to look into this query further for you and will email you directly regarding putting you in touch with our customer relations team.

      Thanks.

      Reply

    2. Hi Andy. What was the result of your query. I had the same problem. Lexus Cardiff want £139 to update the software. Never mentioned this when I bought the car. Kind regards. Lydia

      Reply

        1. Hello Daniel,
          Thank you for contacting us. We’re sorry to hear that this has occurred.
          Was a resolution reached with your Lexus Centre? If not, we would like to look into this further for you.
          Thanks.

          Reply

          1. Hi – thank you for your response. I haven’ raised it with them, because I just found out, after a few weeks, and the dealer I bought it from is in Exeter (home delivery to PO1), some 130 miles away. If you think it is possible to remedy this, I’m happy to be contacted. I’ve also logged onto the Lexus online centre, but it seems to me only Premium navigation is supported this way. I’ve got a 2015 Advance trim, which I understand is not Premium navi. I’d appreciate your help.

          2. Hello Daniel,
            Thank you for your response.
            We will email you directly to gather further details and set up a Customer Relations case on your behalf to look into the possible options.
            Thanks.

  8. Hi, is there any offers for a 2011 rx450h nav update? I’m a BlueLightCard holder if it gets a discount.
    Thanks

    Reply

  9. Hi, any eta on the ability to update my UX to have the ability to have Apple Car Play?
    Many thanks
    Simon

    Reply

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