Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
Dear Lexus UK,
I recently purchased a 2021 Lexus UX 250h Premium Sports and have been very pleased with its performance. Over the past two months, I’ve driven approximately 2,000 miles and consistently achieved fuel economy figures between 60–70 MPG. On two occasions, I even reached 70 MPG.
While I’m pleased with the vehicle’s performance, I understand these figures are significantly above the official estimates (53MPG). I’d appreciate it if you could confirm whether such MPG levels are realistically achievable under certain driving conditions, or if this might indicate a discrepancy with the dashboard display or Lexus Link app.
Could you please clarify whether this fuel economy is accurate or if it could be a reporting error?
Thank you in advance for your time and assistance.
Thanks,
Joseph
Hello Jospeh,
Thank you for taking the time to share your feedback.
The Worldwide harmonised Light vehicles Test Procedure (WLTP), is the legal method for establishing the official fuel economy and emission levels of new passenger vehicles. These are great for comparative reasons.
There are many factors which can affect the achieved MPG and here we share some tips that can help maximise the vehicle’s range: https://mag.lexus.co.uk/lexus-hybrid-driving-tips/ However, it sounds like your driving style is achieving fantastic results already. It’s great to hear brilliant figures from another satisfied customer.
Thank you.
“Lexus, if I wanted a fast-accelerating silent box, I’d buy a high-end blender. The LFA was the ‘Roar of an Angel’; this thing is just the ‘Hum of a Vacuum.’ You can’t put a legendary badge on a battery and expect us to forget what a V10 sounds like. Scrap the microwave and bring back the pistons.”
“Simulated manual? Fake engine noise? If you have to lie to the driver to make the car ‘exciting,’ you’ve already failed. The original LFA was the peak of Yamaha acoustic engineering; this is just a smartphone on wheels with a ‘V10’ ringtone. Don’t tarnish the name—call it something else and leave the LFA in the Hall of Fame.”
The “Identity Crisis” Roast
“Calling this an LFA is like putting a Mozart wig on a robot and calling it a composer. The LFA wasn’t about 0-60 times; it was about the 9,000 RPM scream that gave you goosebumps. You’re not ‘redefining’ anything—you’re just killing a legend to sell batteries. Focus on the LFR V8 and bury this concept in the hole it belongs in.”
I am 88 years old and have been a customer of Lexus for many years,and purchased a number of cars from you during this period. I.have always been impressed by Lexus attention to customer service, but sadly this seems to be a thing of the past.. I have a service agreement and tried to book my annual service this morning.. Up to and including last year I have always used the collection and delivery service which was offered free of charge.. I am now told that this service is £30. I have agreed to pay it, but have now been told that it is outside of the dealer’s area. This never appeared to be a problem in the past. It is now 17..25 pm and the promised return call has not materialised. If this is the new standard of Lexus service, you are going to lose your good reputation and the goodwill that you have built up over the years. You have also made it vertually impossible to contact a real person at Lexus UK. As with many other organizations you have forgotten or chosen to ignore the need for good customer service.
Hi John, thank you for your comment and we apologise for the inconvenience. We would suggest reaching out to Customer Relations here: https://www.lexus.co.uk/help-centre
This is just what John is saying, you are passing him over to someone else, for goodness sake he is 88 years old whats happened to LEXUS TOYOTA, I bought a Lexus RX from Inchcape not to long ago and was disgusted with the service I received, I have worked for TOYOTA for over 35 years starting at the bottom valeting cars, progressing into the workshop and then on to car sales and to finish I worked for the dealership as a manager selling over 2400 new and used Toyota cars in my careerand then had my own garage and when I moved my customers came with me for quality of service, I looked after them that well they would.nt leave me until I retired and they still come and see me at home.cars. When I bought my vehicle from Inchcape the salesmen could not care less if they sold the car or not, it was turned out in a poor state with defectsthat should have been seen and when I went back with them inside a week of buying the car they didn’t want to know I had to sort it myself, for gods sake the car was £20,000 and they were not minor things. I have a small collection of classic Toyotas and know they are good cars but they let me down on the sale so will not be having the RX serviced by them terrible experience and my brother had siilar at Derby inchcape , have cancelled my service pack they sold me £1440.00 they have lost. Get your act together Lexus Toyota, I offered the Salesman a list of my old customers totaling 64 Toyota buyers and he shregged his shoulders and that was for free. Thank you kind regards Gordon Beet.
The PCP finance quotes are not loading for the NX model on the UK website?
Good afternoon Philip,
Apologies for the inconvenience, this issue should now be resolved.
Kind regards,
Lexus UK
In the handbook for my ux300h it states that ” If the vehicle is left for a long time, the 12-volt battery may discharge, and the hybrid system may be unable to start'” .
1 What is “a long time” ? (For example will it start reliably after 2 weeks in an airport carpark?)
2. If I am not using the car for longer than 2 weeks, should I connect a trickle charger to the jump start charging point under the bonnet, and how often ?
3. Is a standard trickle charger suitable, or should I buy something else ? What is recommended ?
Good afternoon Andrew,
Thank you for your query, we would be happy to clarify.
A healthy battery will be able to stay inactive 4 weeks and still be able to start, however we recommend that you have the battery tested by your local Lexus centre first.
A trickle-charger is a sufficient and effective tool used to maintain good battery health as it provides a steady, stable current to the battery.
Find your local Lexus centre here: https://www.lexus.co.uk/
Kind regards,
Lexus UK
I bought a Lexus RX 450H+ Takumi from Lexus Hatfield in June 2025. In August, the car electronics failed, totally, locking me in the vehicle with a dog. Oh, and the sat nav has updated issues, and the door doesn’t fit correctly, it would seem. Lexus Hatfield’s After Sales team didn’t follow up on these problems. I still don’t have a date for the car to be collected and inspected. Lexus Chalfont didn’t even return my call when I contacted them. When I spoke to Lexus Customer Care, I got no follow-up or perceptible support for these issues. I would say this is the worst £75,0000 I’ve ever spent. It seems to me that the alleged preeminence of Lexus’s build quality and customer service is nothing more than a marketing message. Both appear to be awful. Neither Lexus nor its dealerships has shown any interest in what is, it would seem, a severe problem with the vehicle. And here I am with a car I wish I’d never bought, worrying every time I climb in.
Hello Mr Wood,
Thank you for your honest feedback. We take the voice of our customers very seriously.
We would like to apologise for your recent experience with our brand, and kindly ask that you contact Lexus Customer Relations with your concerns.
Telephone Number: 0345 129 5484
Email Address: cr@lexus.co.uk
If there is anything further we can assist you with, please do not hesitate to ask.
Many thanks,
Lexus UK
Dear Lexus, we have a brand new 2024 nx450h+ which we bought last year. We noticed that there’s water draining sound when the heater is on. I can’t see any water under the dashboard on the passenger side. What could possibly cause this? As soon as the AC/heater is off, noise is gone.
This is not normal is it?
Good morning Amy,
Thank you for your query.
Unfortunately, we are unable to answer your question as it seems that your vehicle is in need of an inspection. We would recommend that you visit your local Lexus centre for this technical inspection.
Find your local Lexus centre here: https://www.lexus.co.uk/
Kind regards,
Lexus UK
I am having issues with my local service centre but it is impossible to contact anyone in Customer Services. Mid-morning today (a normal Thursday) the recorded message is that Customer Service are only open 09:00-17:30 and to call back between those times. What has happened to the repviously excellent service I have received fro the last 20+ years? I have questions reagrding my warranty, bu more baffling, the service centre is unable to source any tyres, yet Kwik Fit can get them within a day. Have Lexus really sunk that low?
Hello Vince,
Thank you for your comments. It is disappointing to hear that you have been underwhelmed by your experience with our brand.
Our Customer Services team operate between 9:00-17:30. If you have not been able to get through to them, it is likely due to an inundation of calls at that time. We would recommend trying again at a different time of day.
Regarding tyre sourcing at your local Lexus centre, we would suggest contacting your Lexus centre directly to discuss this: https://www.lexus.co.uk/
It is worth noting that a third party installer such as Kwik Fit, emphasise speed/availability over quality of product. It may just take a little bit of time for the Lexus dealership to procure what you are after.
Please don’t hesitate to get in touch with any other queries.
Many thanks,
Lexus UK
I purchased a 2024 Lexus RZ 450e from my local Lexus center which i took delivery of on the 1st November 2025 to find out after purchase that the car had no service history whatsoever until the car was serviced by the centre before taking delivery, no pre delivery details other then the vin number,reg date,and reg number,and key number, and the Lexus authorised retailer stamp. I must point out that my local Lexus centre as always given me outstanding customer service with my last Lexus car i purchased from them thus the reason for purchasing my Lexus RZ from them, to find out that the car and been supplied by Lexus to them for retail sale without any service history whatsoever until they stamped the cars service book after carrying out the service before my purchase and taking delivery of the car. Has a Lexus customer to find out after after spending a considerable amount of money for an approved Lexus car from a Lexus approved centre with no service history is not acceptable. And what is more unacceptable is when i contacted your customer service department to get the service document updated by your Lexus department who reg the car in the first place from new and did not do so. After being contacted by email and being given the missing dates and details after some weeks after contacting them and given the name and address to send my service document to. be updated and my name and address for them to return the document to me. which then took weeks for them to return back to me, which on checking as still not be filled in correctly.and on informing them some weeks ago of the situation and have still not received the courtesy of a reply.Customer Service Not.
Good morning Peter,
Thank you for your honest feedback. We take the voice of our customer very seriously.
We hope that your case comes to a fair resolution and that all the information that you require is fulfilled.
Many thanks,
Lexus UK
Thank you Lexus for your reply since leaving my feedback i have at long last received the service history for my car, but feel the service i have received from your Lexus customer service department to be far below standard to what i expect from a high end car manufacture such as Lexus. And feel if it was not for the outstanding service I have always received from my local Lexus centre and being a loyal Lexus owner I would not be considering ever owning a Lexus car again. I hope in future that your Lexus customer service start to offer all the Lexus customers a lot better standard of service then what i received to settle their issues.
Hello Peter,
Thank you for your response. We are pleased to hear your case has been resolved.
We are sorry that you feel your customer experience has fallen short of your expectations. Our team endeavour to provide exemplary service, and will take this feedback on board.
Thank you for your persisting loyalty to Lexus.
Many thanks,
Lexus UK
I am using this area to leave a review of the Kings Lynn Lexus dealership following my purchase of used Lexus ES 300H. I was treated with courtesy and respect by all the staff I came into contact with. I would especially like to mention the sales person, ‘Jerin Mathew’, who was extremely helpful and and answered all my questions to my satisfaction and applied himself to find an answer from a technician on more detailed matters. All sales and technical staff were extremely helpful.
Incidentally I have previously owned a Lexus GS for 10 years which was a rear wheel drive and I was very happy with that car.
This ES is front wheel drive and dynamically a step up from that and to my surprise lighter on the steering.
The reason I am using this space for a review is because I was told by the dealership that I should have received an email from Lexus giving me a chance for a review. I did not receive this email so that is my only complaint.