Lexus has a global reputation for reliability which has been reinforced for a sixth successive year in the What Car? Reliability Survey. Our vehicles are renowned for their quality and reliability, however in the unlikely event that something goes wrong, you can be assured support is available with Lexus Roadside Assistance.
What is Roadside Assistance?
Roadside Assistance is a service that supports you if you ever experience a fault with your vehicle. These unforeseen events could be a result of failure of a mechanical part, lost keys, or even a punctured tyre.
This service allows you to call for help when you need it, providing you with complete reassurance to get you back on the road quickly and safely.
What is Lexus Roadside Assistance?
Lexus Roadside Assistance, provided by the AA, is available 24 hours a day, 365 days a year. On top of this, it includes European Breakdown Cover meaning you will be covered anywhere in the UK and across 44 countries in Europe.
A further benefit to Lexus Roadside Assistance is it covers you, your car and extends to other members of your household, so you and your family will have peace of mind wherever your journey takes you.
What does Lexus Roadside Assistance include?
| Home start | If you breakdown at home, you will benefit from Lexus Roadside Assistance from your home address. |
| European breakdown assistance | LRA travels with you in 44 countries across Europe whether you are driving a Lexus or another vehicle. |
| Cover for non-technical problems like lost or stolen keys | If keys are lost or stolen, recovery of your vehicle to a local Lexus centre will be arranged, however you will be responsible for the cost of replacement keys. |
| Replacement vehicle | This will be provided free (excluding fuel & other consumables) for up to 3 days if we have taken your vehicle to a Lexus Centre for repair. |
| Onward travel or hotel accommodation | If a replacement vehicle is not available, we can reimburse £150 per person for onward travel or arrange overnight stay in a hotel for the same price, up to a maximum of £500. |
| Cover for other members of your household | All members of your household are covered in the event they are driving the Lexus or another vehicle. |
Are electric vehicles covered?
Lexus Roadside Assistance fully supports electric vehicles just like it does for other forms of hybrid and fuel engines. The AA have rolled out an EV Support package which is available to Lexus customers if they need it. This will support drivers with charging electric vehicles and handling calls about electric cars and electric charging infrastructure, meaning you are supported on every journey.
How can I renew?
As a Lexus owner, you will receive three years roadside assistance when purchasing a new car, or one year with the purchase of a used car.
To buy or renew you cover and for more information, click here to visit the Lexus website.
Hello
I have just begun a 3 year lease of a UX 300e and would like to nominate my partner. Also, do you provide some documentation and a card to confirm the membership?
Hello Edwin, thanks for your comment.
If you are referring to the Lexus Roadside Assistance, you will need to call the dedicated team on 0800 169 0393 to discuss this.
Thanks.
Hi
I have Lexus cover and would
like to add my son onto it. How much would it cost?
Hello Bela,
Thank you for contacting Lexus.
We would recommend discussing this with your Lexus Centre, they would be best placed to advise on this.
Thanks.
Hi.
I appreciate the service you offer. As a nominated partner does Lexus Roadside Assistance cover me when on motorcycle, not car, in UK and the other 44 European countries please?
Hello Adrian,
Thank you for your patience.
We can confirm the you would be covered on your motorcycle.
All of the same terms and conditions will apply.
Thanks.
Which number to call if needing roadside assisstance
Hello David,
Thank you for contacting Lexus.
You can find these numbers here – https://www.lexus.co.uk/owners/roadside-assistance/#contact-numbers
Thanks.
Hi, I am the nominated partner on my husbands Lexus Roadside Assistance. Does this cover me when driving my own car (non Lexus).
Thanks
Barbara
Hello Barbara,
Thank you for your message.
We can confirm that you can obtain assistance for whichever vehicle you are driving at the time.
However, we would advise keeping a record of your Lexus vehicle registration as the LRA team will need this to validate your cover.
We hope this helps.
Thanks.
Guys just clarify if they recover you to your home after an accident if car is not driveable.
I learned yesterday that I m not covered in the policy and had to arrange and pay for cab myself.
I purchased a new NX 350h from Lexus Gatwick on 3 March 2022. I understand that I am entitled to 3 years Free membership of Lexus Roadside Assistance. I have no evidence that I have this and have raised it with Lexus Gatwick to no avail.. Previously you have issued cards annually for my own and my wife’s car. Please could you deal with this and advise.
Reg No GU22DXJ
Regards
Brian Johnson
Hello Brian,
Thanks for your comment.
Our roadside assistance have confirmed that your vehicle is covered until the 3rd March 2025.
The decision was made to remove the plastic cards from the fulfilment process to reduce our reliance on single use plastics.
Thanks.
Does the Lexus roadside assistance cover me when driving a hire car in France, I am the main named member ,
Hi Norman,
Thanks for getting in touch. Lexus Roadside Assistance includes European Breakdown Assistance for a maximum of 90 days with 24/7 multi-lingual helpline and 40,000 trusted garages.
Enjoy your trip.
Thanks
Are trailers included in roadside assistance, or is there and additional fee for this?
Hello David,
Thank you for your question.
Lexus Roadside Assistance does cover towing at no additional charge.
For limitations and exclusions please refer to the terms of service that can be viewed here – https://www.lexus.co.uk/owners/roadside-assistance.
Thanks.
Hi, I purchased an approved used CT, my impression is that I was told the roadside assist and recovery was included in the 12 months warranty. Just read through the agreement document and couldn’t find any mention of it. Registration number BX18XTC please help to check if I’m entitled? Thanks.
Hello Mei,
When you buy a Lexus Select Approved pre-owned vehicle it comes with 12 months roadside assistance.
Your CT is covered by Lexus Roadside Assistance until 29th May 2023.
Thanks.