Lexus UK is delighted when its cars, services and people are recognised for their achievements in the automotive industry and beyond. Last year, critics and motorists alike were generous enough to bestow numerous awards, including multiple repeat wins in the vital areas of reliability and customer satisfaction, as well as for our best-selling NX model. Which begs the question: What will this year bring? Over the next 12 months this Lexus awards 2024 article will be updated with the latest honours. So watch this space!
Lexus awards 2024:
Lexus doubly honoured in Scottish Car of the Year awards
Lexus was honoured for the quality of both its products and services in the 2024 Scottish Car of the Year awards, with the LBX (below) being named Small Crossover/SUV of the Year and Lexus itself receiving the Aftersales Award for excellence in customer service.
The annual event is judged and hosted by the Association of Scottish Motoring Writers. Commenting on the LBX’s win, association president Alisdair Suttie said: “There are compact crossovers and SUVs, and then there’s the Lexus LBX that our judges unanimously agreed is head and shoulders above the competition. Its mix of superb quality, comfort, driving manners, sharp looks and hybrid efficiency make it a clear winner.”
Turning to the Aftersales Award, Suttie added: “Aftersales can be an overlooked element of the car-buying experience, but not at Lexus. It treats owners and their cars with the same gold standard as when they are buying a new car. And with a warranty that can run up to ten years, you know you’ll be properly looked after.”
Three years, three wins for Lexus NX in Carbuyer Best Car Awards
The Lexus NX has once again been crowned the Best Large Plug-in Hybrid in the Carbuyer Best Car Awards, a category the luxury SUV has dominated in the three years since its launch.
Announcing the award, editor Paul Barker said: “Our reigning champion has done it again, with the Lexus NX still our favourite large plug-in hybrid for 2025. It continues to wow us with its efficiency and refinement, while its build quality is really top-notch. It’s one of the most relaxing SUVs to drive on a long trip and it comes with the reassurance of a ten-year warranty, so long as you’re happy to stick with Lexus servicing.”
Lexus NX achieves faultless score in latest What Car? Reliability Survey
The Lexus NX (2014-2021) is the most reliable family SUV you can buy, according to What Car? magazine’s latest Reliability Survey. The annual report analyses the experience of thousands of drivers of cars up to five years old, with the aim of discovering how reliable each vehicle has been over a period of two years.
Owners of our popular mid-size SUV reported 100% reliability rating during that time. Commenting on this result, What Car? commented: “The previous-generation Lexus NX is your best bet if you want a fault-free family SUV… [and is] the top scorer in this class. No NX owners reported any issues with their cars, and that meant no time off the road for repairs and no unexpected repair bills. Adding to the plaudits, this performance elevated the NX to the very top of the overall survey.
Lexus wins What Car? Reliability Award for seventh consecutive year
Lexus continued its trophy haul at the What Car? Car of the Year Awards 2024 with another win for reliability. Commenting on this particular category, What Car? editor Steve Huntingford said: “Unlike other What Car? award categories, this one required no debate because in our latest Reliability Survey, Lexus finished top for the seventh consecutive year. Not only are its cars among the most dependable you can buy, dealers dealt with the few faults that did crop up swiftly, efficiently and without charging any of the Lexus owners who told us about their cars. With sister brand Toyota finishing second in the survey, it’s clear these standards are company-wide.”
Award: Reliability Award 2024 – Lexus
UK Lexus centres rated among Europe’s best in 2024 Kiwami Awards
Lexus has announced Lexus Hull and Lexus Ipswich as UK winners of its 2024 Kiwami Awards, honours that are bestowed on the top-performing centres across its European region. The centres were among 17 European retailers recognised for both their business achievements and exceptional customer service, reinforcing the Lexus principle of omotenashi hospitality.
Pascal Ruch, Lexus Europe vice president, commented: “This is an exciting time for our retailers as we work with them on our programme for future electrified models and maximising the opportunities offered by digitalisation. At the same, we are maintaining our human-centred approach, ensuring that we give our customers a great experience, whether they are visiting our centres in person or through our digital channels. My congratulations go to this year’s winners, each of whom has attained exceptional levels of business performance and service.”
This year’s winners were rewarded with a four-day event in Norway, including electrification fact-finding and best practice sharing, a gala dinner and opportunities to enjoy spectacular landscapes with hiking and fjord expeditions.
Third consecutive win for Lexus NX in Auto Express New Car Awards
The Lexus NX has maintained its supremacy for the third consecutive year in the competitive Mid-Size Premium SUV category in the Auto Express New Car Awards programme. Announcing this latest success, editor Paul Barker said: “Lexus really pulled a blinder with the new NX, which is why it once again tops its category. The cabin is typically Lexus in its plushness, but it’s a mix of ride and handling plus smooth and frugal hybrid technology that helps the NX make its mark at the top of a very competitive class.”
Lexus LBX makes winning debut in the EcoCar Electrified Top 50
The new Lexus LBX made a winning debut in the EcoCar Electrified Top 50 awards, taking the title of Best Hybrid Compact SUV and second place – by a single point – in the overall rankings.
EcoCar editor and publisher Iain Robertson said: “Lexus has never sold a model as small the LBX before and we’re already huge fans of this classy hybrid. Its interior feels as well-made, upmarket and well-equipped as you would expect from Lexus and, if the company’s past hybrid powertrains are anything to go by, it should be supremely reliable.” He continued: “The LBX’s compact size, automatic gearbox and 62.7mpg fuel efficiency make it the ideal urban companion and there’s even the option of all-wheel drive for customers who live in more remote locations.”
Lexus reaffirms its reputation for reliability in AutoTrader New Car Awards
Having collected the views and real-world experiences of more than 200,000 UK motorists in its annual online survey, AutoTrader’s New Car Awards 2024 revealed that Lexus has no equal when it comes to reliability, taking the title of Most Reliable Brand for the sixth time in seven years. The occasion also saw the Lexus NX 350h collect the honour for Best Hybrid Car.
AutoTrader’s editorial director, Erin Baker, commented: “Quality, reliability and comfort were three characteristics that came out of our survey word banks in this category. One respondent summed up the thoughts of many other Lexus owners when they said they regarded it as one of the world’s leading car makers and couldn’t think of any other brand that offers such a complete package.”
Turning to the hybrid car of the year award, she continued: “Lexus is famed for its hybrid models and it has clearly perfected the formula with the refined NX 350h.” She highlighted owners’ praise for the car’s comfort, comprehensive equipment specification and efficiency for a vehicle of its size.
Lexus is Automotive Management’s ‘Manufacturer of the Year’
Lexus has been recognised for all-round excellence with the Manufacturer of the Year title in the annual Automotive Management (AM) awards. The selection was judged by a panel that included leading figures from the UK’s retail motor industry, automotive consultants and Automotive Management’s editorial team.
Tim Rose, editor of AM Online, said: “It’s a deserving win. The Lexus new car range is the best it has ever been, with superb styling, the latest technology and precise craftsmanship. Its used cars are in great demand thanks to their reliability and strong residual values. Its UK retailers are a happy bunch, consistently keeping it on the podium in dealer satisfaction surveys. And happy dealers mean they will go the extra mile to have happy customers, something that’s certainly evidenced by customer loyalty and love for the brand.”
Award: Manufacturer of the Year – Lexus
Lexus announces its Centre of Excellence awards
Lexus recently announced the winners of its annual Centre of Excellence awards, which recognise the top-performing Lexus centres in the UK. A total of 17 individual awards were presented at the ceremony, with Lexus Stoke winning the coveted Centre of the Year award and Lexus Vantage Group winning Group of the Year.
George Holden, centre principal at Lexus Stoke, said: “[This award] embodies the commitment and effort every member of the team makes on a daily basis and I am grateful for their ongoing support and commitment, while delivering a unique omotenashi experience for all our valued customers. This accolade inspires the team push the boundaries in everything we do, so a huge thank you must go to all our team members, our customers and Lexus for making it all possible.”
Andrew Mallory, chief operating officer of Vantage Group (above), said: “[This] is a testament to the incredible teamwork, operational excellence and unwavering dedication of our colleagues, who create amazing experiences for our customers service and embody the spirit of omotenashi above all else.”
Record annual sales in UK last year
Lexus achieved record global sales results in 2023 with 824,258 new cars sold, an increase of 32% on the previous year’s total. The growth is attributed to strong demand, particularly in Europe, North America and Japan. Among these, the European market saw a 46% rise to more than 69,000 vehicles, of which a record 15,963 were attributed to the UK. What’s more, while the global sales ratio of electrified models is 47%, in the UK the electrified share is above 99%.
LBX awarded ‘Car of the Year’ and ‘Small SUV of the Year’ by What Car?
The Lexus LBX was doubly honoured in the What Car? Car of the Year Awards 2024. In its first and highly significant major award, our new compact SUV was not only named overall Car of the Year 2024 but also winner of the Small SUV of the Year 2024.
Award: Car of the Year 2024 – Lexus LBX
Award: Small SUV of the Year 2024 – Lexus LBX
Commenting on this accolade, What Car? editor Steve Huntingford said: “The What Car? Car of the Year title is reserved for the model which has moved things on farthest in the past 12 months, and this year that’s the Lexus LBX. Despite competing in the hugely competitive small SUV market, it’s a better all-rounder than every rival, not least because it is the first car in the class to combine hybrid efficiency with big-car luxury. And at a time when prices seem to be going through the roof, it offers these strengths for an amazingly tempting price.”
Lexus LBX
1.5 Premium 5dr E-CVT I’m interested in getting this vehicle on the mobility scheme was wondering if i would be able to have a swivel seat fitted or a hoist for a wheelchair in the boot for mobility adaptions?
Hello Anna,
Thanks for your question.
A Motability expert at your nearest Lexus Centre would be best placed to assist you further with this.
You can find your nearest Lexus Centre here – https://www.lexus.co.uk/forms/find-a-centre
We hope this helps.
Thank you.
How can out-dated technology win a forward thinking ‘car of the year’ title? Could Toyoto be spending money on influencing gullible/corruptible people in order to sell ICE vehicles that fewer and fewer customers actually want?
I have a 2014 450RX Premier (Dec registration) that I purchased from a Lexus dealership. My iphone 13 will not connect to the car’s telephone system. My local dealership, whom I purchased the car from inform me that their is an incompatability with the Lexus software and the iphone 13 software. They alo tell me that no up grade is offered thereby making redundant part of the Premier modle’s ‘offer’.
I am shocked that Lexus do not off an up-date and publish the compatibility of their models to the UK’s most purchased phone and their operating sytem. I’m told my my local dealer that I require, as a minimum a 2018 model yo ensure that the phone system works!
My role enquires me to have constant availability with my phone. Advice please!
Dr Sidney Sullivan
Hi there, thanks for your comment.
The multimedia system on your vehicle is too old for the Apple CarPlay software. All of our latest models are equipped with Apple CarPlay and Android Auto as standard.
Thanks,
Lexus UK
Thank you for your response.
The technical sheet and specification that accompanied the sale and formed part of the purchase pro forma did not refer to the non connection of any phones but gave details about the car’s system (operating system) being able to make and receive calls by connecting a telephone to the Lexus car that I purchased.
I presume that that matter is covered by the Trade Description act and other such legislation that guarantees correct and reliable information that is provided by the vender. Incidentally, a review of my model and so on up to the latest models and their technical data and advertising and promotional sheets that I have undertaken does not make reference to the different software but does make reference to the car’s ability to connect to the car’s telephone system!
In that case surely Lexus must be able to offer an up-grade to the system to facilitate their systems and provide a fix or ‘patch’ to ensure that the car is able to perform as advertised ?
What is the ‘latest’ iPhone that will work on my 2014 model and connect to the older software?
Hi there, thanks for your response.
We would recommend getting in touch with our specialists at multimedia@lexus.co.uk for further assistance.
Thanks,
Lexus UK
Indeed that is strange as I have 2015 NX and 2015 200CT both have been able to connect with iPhone 11 onwards without any hassle, though initially I was told by the dealer the same as you. It does not need Apple Car Play software – this is load rubbish. You just need to connect with your bluetooth. I hope this reassure you.
That’s odd. I have a 2015 Lexus IS 300H F Sport, and my iPhone 12 mini, IPod touch 6th gen, and previous IPhone SE connect no problem.
Every new car is advertised as being “multiple award winning”. We are not stupid, we know you can buy awards.
Thank heavens for my 2011 Lexus IS 250 Advance that has a 6 CD changer and Bluetooth connectivity with my phone and Spotify. It’s only done 58,000 miles so I am holding on to it for a few more years of reliability and enjoyable motoring particularly on the smooth noise free road surfaces of France and Germany!
My partner has an all electric Lexus UX. 3 times we have had to call out Lexus assistance. Why? Because we have gone abroad for 3 to 4 weeks and the battery is so flat it’s completely dead. So what is the dealer doing? Trickle charging the small battery to continue the unreliability on with this car. Currently have a loan var after the AA was called out twice yesterday. The car is with Lexus Cardiff while they continue to trickle charge a faulty battery because a replacement cists £250. Totally unacceptable service
Hi Clive, thanks for getting in touch.
We’re sorry to hear this. The Lexus Centre can assess the battery to see if there is a fault. Although it is usually lack of use that is of cause, which is why the trickle charger is recommended.
Thanks,
Lexus UK
I have had five Volvos in the last ten years last month I purchased my first ever Lexus Rx350H. The care we received from Lexus Leeds was outstanding and blew Volvo care out of the water in all aspects of customer service. I love the car and have no regrets in purchasing my first Lexus from the team in Leeds
Paul Haigh
My current car is the third consecutive Lexus that we’ve had over about the last ten years.
I decided to find one online because, at the time, a pre-owned UX was in short supply at my local dealer. Although I was still pleased with my eight year old CT200, I found a UX model of my choice in Coventry and we did the deal over the phone with a sales manager.
The UX is great and fulfils all our needs where the CT had become short, but I was and I remain far from happy with events when it was handed over to me. The sales/delivery lady was ok but the manager with whom I’d dealt refused to take even five minutes to meet me face to face, even though he was available. This made me a little suspicious but was hopeless public relations and rude, whatever else . The paperwork was a mess, but the worst thing was when I realised later that, within two months of having bought the car, I’d have to pay for it’s second annual service – some £500, I recall. I was never told about this and didn’t think to ask because my previous Lexus had just been serviced when I bought it and in a similar time-frame circumstance.
I thought that somebody should be informed about my lingering dissatisfaction. It is the only experience of an interaction with Lexus trained personnel that’s left a sour taste in my mouth.
Hi Andrew, thanks for getting in touch.
We’re very sorry to hear this. We would recommend raising with the Centre Principal at the Lexus Centre to discuss further.
Thanks,
My 2021 ES is a fine car, but has three major flaws for an apparently premium brand, viz. no folding rear seat (surely, all cars, even saloons, have a 60/40 split in this day and age); far too much hard ‘scratchy’ plastic; and, worst, the infotainment system is dire. I appreciate this has been updated for latest models, but for a three year old car not to have touchscreen and to have to grapple with what amounts to a touch pad instead of a dial is unforgivable.
Hi Phil,
Thanks for your feedback on the ES, we will pass it along to our team.
Lexus UK
Lexus cars are superior in a lot of areas compared to other manufacturers and my sixth Lexus car, a beautiful LS500h Pleat variant is the best so far for the reasons of the technology and materials used. My car is the actual 2018 Press Car used for the launch of the 5th version of the LS and is a joy to own.
Lexus dealerships however vary substantially in the levels of customer care having dealt with 5 over the years, ranging from one which was outstanding to another which was abysmal and the other 3 were good in the main.
Moreover too much emphasis is placed on the 4th to 10th year extended warranty once the original 3 year manufacturer warranty has expired. The number of exclusions is huge compared to what is covered and having had what I thought was a legitimate claim for a noisy rear door window blind was very quickly rejected by the Lexus Warranty Team with the Lexus Technicians at the dealer being positively determined to recommend to the Warranty Team that they turn down the claim after I identified the actual component that was at fault. A clear case of Technicians not wanting a customer telling them something technical.