Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
Dear Lexus UK,
I recently purchased a 2021 Lexus UX 250h Premium Sports and have been very pleased with its performance. Over the past two months, I’ve driven approximately 2,000 miles and consistently achieved fuel economy figures between 60–70 MPG. On two occasions, I even reached 70 MPG.
While I’m pleased with the vehicle’s performance, I understand these figures are significantly above the official estimates (53MPG). I’d appreciate it if you could confirm whether such MPG levels are realistically achievable under certain driving conditions, or if this might indicate a discrepancy with the dashboard display or Lexus Link app.
Could you please clarify whether this fuel economy is accurate or if it could be a reporting error?
Thank you in advance for your time and assistance.
Thanks,
Joseph
Hello Jospeh,
Thank you for taking the time to share your feedback.
The Worldwide harmonised Light vehicles Test Procedure (WLTP), is the legal method for establishing the official fuel economy and emission levels of new passenger vehicles. These are great for comparative reasons.
There are many factors which can affect the achieved MPG and here we share some tips that can help maximise the vehicle’s range: https://mag.lexus.co.uk/lexus-hybrid-driving-tips/ However, it sounds like your driving style is achieving fantastic results already. It’s great to hear brilliant figures from another satisfied customer.
Thank you.
I am 88 years old and have been a customer of Lexus for many years,and purchased a number of cars from you during this period. I.have always been impressed by Lexus attention to customer service, but sadly this seems to be a thing of the past.. I have a service agreement and tried to book my annual service this morning.. Up to and including last year I have always used the collection and delivery service which was offered free of charge.. I am now told that this service is £30. I have agreed to pay it, but have now been told that it is outside of the dealer’s area. This never appeared to be a problem in the past. It is now 17..25 pm and the promised return call has not materialised. If this is the new standard of Lexus service, you are going to lose your good reputation and the goodwill that you have built up over the years. You have also made it vertually impossible to contact a real person at Lexus UK. As with many other organizations you have forgotten or chosen to ignore the need for good customer service.
Hi John, thank you for your comment and we apologise for the inconvenience. We would suggest reaching out to Customer Relations here: https://www.lexus.co.uk/help-centre
The PCP finance quotes are not loading for the NX model on the UK website?
Good afternoon Philip,
Apologies for the inconvenience, this issue should now be resolved.
Kind regards,
Lexus UK
In the handbook for my ux300h it states that ” If the vehicle is left for a long time, the 12-volt battery may discharge, and the hybrid system may be unable to start'” .
1 What is “a long time” ? (For example will it start reliably after 2 weeks in an airport carpark?)
2. If I am not using the car for longer than 2 weeks, should I connect a trickle charger to the jump start charging point under the bonnet, and how often ?
3. Is a standard trickle charger suitable, or should I buy something else ? What is recommended ?
Good afternoon Andrew,
Thank you for your query, we would be happy to clarify.
A healthy battery will be able to stay inactive 4 weeks and still be able to start, however we recommend that you have the battery tested by your local Lexus centre first.
A trickle-charger is a sufficient and effective tool used to maintain good battery health as it provides a steady, stable current to the battery.
Find your local Lexus centre here: https://www.lexus.co.uk/
Kind regards,
Lexus UK
I bought a Lexus RX 450H+ Takumi from Lexus Hatfield in June 2025. In August, the car electronics failed, totally, locking me in the vehicle with a dog. Oh, and the sat nav has updated issues, and the door doesn’t fit correctly, it would seem. Lexus Hatfield’s After Sales team didn’t follow up on these problems. I still don’t have a date for the car to be collected and inspected. Lexus Chalfont didn’t even return my call when I contacted them. When I spoke to Lexus Customer Care, I got no follow-up or perceptible support for these issues. I would say this is the worst £75,0000 I’ve ever spent. It seems to me that the alleged preeminence of Lexus’s build quality and customer service is nothing more than a marketing message. Both appear to be awful. Neither Lexus nor its dealerships has shown any interest in what is, it would seem, a severe problem with the vehicle. And here I am with a car I wish I’d never bought, worrying every time I climb in.
Hello Mr Wood,
Thank you for your honest feedback. We take the voice of our customers very seriously.
We would like to apologise for your recent experience with our brand, and kindly ask that you contact Lexus Customer Relations with your concerns.
Telephone Number: 0345 129 5484
Email Address: cr@lexus.co.uk
If there is anything further we can assist you with, please do not hesitate to ask.
Many thanks,
Lexus UK