In these challenging times, the priority of Lexus UK is always to ensure the well-being of our customers and staff. We want to reassure you that we are working alongside our dealer network to follow government advice, maintain the safety of our customers and colleagues, and to help keep you moving.
Service, MoT tests, maintenance and repair
Our service workshops throughout the UK continue to operate as normal within the social distancing guidelines we have had in place for many months, and remain fully operational for servicing, MoT tests and repairs.
New and used car sales
Please note that New and Used car showrooms are now open once more, following the easing of national restrictions on 12 April. However, our sales teams are now working digitally and will be able to talk to you by phone or video, or through a messaging service. Online sales consultations are available to bring the dealership experience directly to you, with no need to leave the comfort of your own home. These will ensure that we can still meet your needs almost as well as if you were physically with us.
It is still possible to collect a new car but the handover will now be outside. Home delivery options may also be available in some areas.
To protect customers and staff, we will be managing the number of people at each centre and adapting our usual processes. Before visiting, we recommend you make contact with your nearest Lexus centre in advance.
Contacting Lexus Financial Services
Please contact Lexus Financial Services if you have urgent questions or concerns about your vehicle payments. A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. However, deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact us so we can work with you to assess your individual circumstances and tailor a solution for the future.
Contact us on 0370 243 0805 and click option three, or at this email address: firstname.lastname@example.org
Lexus Roadside Assistance
Lexus Roadside Assistance members can call for all breakdown and roadside assistance needs on the following number: 0800 246 866.