Lexus dealers are still the best for customer service

Lexus has dominated the Auto Express 2019 Driver Power survey of Britain’s dealer networks.

Thirty years ago, the Lexus brand was founded with a commitment to deliver standards of customer service the retail motor industry had never witnessed before. Not only did it keep its promise, it has continued to raise the bar for excellence.

Driver Power

The scores that Lexus posts in taking the top spot are nothing short of ludicrously good

Lexus has retained its top ranking for a third successive year with a 92.91% overall score, taking first place in six out of the survey’s seven categories: dealer facilities, staff courtesy, availability of a courtesy car, communication, standard of work and speed to complete work. In the seventh, value for money, it was a respectable fifth out of 28 brands.

Reporting the survey results, Auto Express said: “The scores that Lexus posts in taking the top spot are nothing short of ludicrously good. It’s not just the raw data that impresses: turning to the comments Lexus owners entered in our survey reveals compliment after compliment, with complaints few and far between. It would be almost impossible for an organisation to do better.”

Lexus’s nearest challenger was its sister brand, Toyota, which also performed strongly across the board and registered an 88.54% score.

Driver Power

The survey results were based on the experiences of thousands of motorists and their opinions of the quality of work, service and value for money delivered by their franchised retailer.

Earlier this year Driver Power also acclaimed Lexus as Britain’s best car manufacturer, and individual Lexus models collected no fewer than seven category awards.

Ewan Shepherd, director of Lexus in the UK said: “This latest result recognises the fantastic work of all the people across our retailer network and their commitment to always doing the very best for our customers. The fact their efforts have taken us to an even higher level this year shows that at Lexus, nothing is taken for granted. Every day our retailers are working to find even better ways of giving our customers amazing experiences.”


  1. A well deserved win, compared to my experience with Jaguar Lexus has kept my custom for the last 4 years compared to just 3 years with Jaguar.
    It’s great to be properly looked after & not over sold to.

    1. Hello there,

      Thank you for getting in touch and for your loyalty to Lexus these past years. We really appreciate your kind comments and are delighted to hear you’ve been enjoying our cars.


    1. Hi there,

      Thanks for getting in touch. Unfortunately, we can’t comment on future products, however we would recommend keeping an eye on our blog and social channels for future updates.

      Thank you.

    1. Hi Frank,

      Thank you for getting in touch with us and for these wonderful comments. We really appreciate such positive feedback and are glad you are enjoying our cars.


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