Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
We purchased a used UX 300E Takumi from Lexus Bolton on Sunday 26th April 2026.
We seen the car on Autotrader on 25th and contacted the Bolton Centre to discuss the car.
I spoke to Aidas, who is the transaction manager and he was a very professional person to speak with.
He said that one of the sales team would be in contact.
Fifteen minutes later, Brooke called me and sent me a very close up video of the car.
I arranged to visit and see the car in person the next day around 260 miles away.
The car was as described by Brooke and we made the purchase.
A delightful team at the centre all being friendly and professional.
We collected the car the following Sunday and are extremely pleased with it.
I have nothing but praise for Brooke and the rest of the team.
Thank you for a very pleaseant experience.
Jane & Alex Dougan
Hello Jane,
Thank you very much for getting in touch. What a glowing review!
We are thrilled that you have enjoyed your experience with us.
Many thanks,
Lexus UK
I have a 2023 NX and started the over the air driver support update. This was proceeding well until I accidentally touched the progress screen. The update instantly cancelled and it now says there is no update available. How can I restart the procedure?
Hello Keith,
For assistance with your multimedia system, please contact your local Lexus centre for guidance: https://www.lexus.co.uk/
They should be well-equipped to help.
Many thanks,
Lexus UK