Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
Hi, I’m looking at buying a LEXUS NX 450h+ F-Sport Takumi and I have one on test at the moment. I absolutely love the car, but one thing in particular is driving me nuts… I know that speed limit assist seems to be a legal thing these days, but it would be great if the NX allowed you to turn off the warning sound by pressing a button on the steering wheel. Some European manufacturers have done this and I was wondering if LEXUS is planning on the same? I know this can all be done in the settings, but it’s a real pain having to do it each time I get in the car! Does LEXUS plan on making it easier to turn off the audible warning any time soon? It’s a bit of a show-stopper for me. Thanks, Nigel.
Hello Nigel,
Thank you very much for taking the time to provide this insightful feedback.
We will pass this onto our Product Team promptly for further consideration.
Can you tell us more about what you’re loving about the car too?
Thank you.
I have looked at a 2024 UX300h & 2023 RZ450e used cars. I have phoned Milton Keynes & Edgware about the VED situation for a RZ450e. I know last year was zero & that from 1st April 2025 it will be £190 for electric cars but no one has been able to tell me definitively if the “luxury” added tax will be added to pre April 2025 electric cars.
I know the hybrid will cost £590 for 5 years which has put me off that but no one seems to know the situation about a 2023 RZ450e.
Morning Adrian,
For the latest updates, we’d recommend checking the Government website. It currently states;
‘You have to pay an extra £410 a year if you have a car or motorhome with a ‘list price’ of more than £40,000. You do not have to pay this if you have a zero emission vehicle. The list price is the published price of the vehicle before it’s registered for the first time. It’s the price before any discounts are applied. You only have to pay this rate for 5 years (from the second time the vehicle is taxed).’
Thank you.
hi guys, can you tell me why SJ06AVN needs recall according to gov MOT testing site?
thanks
Good afternoon Jakub,
Please get in touch with your local Lexus Centre at your earliest convenience to find out more about the outstanding campaign and get your Lexus SC booked in so this can be actioned.
Thank you.
I have Lexus NX 2020 model been recently stolen but recovered after few days due to tracker installed my point is I spent so much money on this car and thieves can take my car within 2 minutes just getting access to front head lamp and putting their device to start the car. I need to know what Lexus going to do to make my vehicle safe.
Good afternoon Sarbjit.
We’re sorry to hear you’ve been a victim to crime and for the distress and inconvenience this would have caused. Unfortunately, criminals are continuing to find ways around new security technology. Please be assured that we are working with relevant parties including the police to put a stop to this horrible crime. It’s great to hear, the tracker was successful for you.
Please get in touch with your local Lexus Centre to find out what additional security devices are available for your car. To find your closest Centre, please click here: https://brnw.ch/21wRszF
Thank you.
Can someone from Lexus head office contact me I need to discuss security issues with my car
Hello Sarbjit, we replied to your other comment with the following;
We’re sorry to hear you’ve been a victim to crime and for the distress and inconvenience this would have caused. Unfortunately, criminals are continuing to find ways around new security technology. Please be assured that we are working with relevant parties including the police to put a stop to this horrible crime. It’s great to hear, the tracker was successful for you.
Please get in touch with your local Lexus Centre to find out what additional security devices are available for your car. To find your closest Centre, please click here: https://brnw.ch/21wRszF
Thank you.
Hi,
I asked this question before but can’t find any reply.
I have a 2015 NX300H.
Is it possible to update the sat nav?
Currently I am driving on new roads which aren’t on the map and the speed limits are out of date.
Thank you
Hi Stuart,
Thank you for reaching out.
Please can you provide your full registration so we can advise further.
Thank you.
Good day, I have recently purchased a new 2025 Lexus NX250 EX in South Africa, where I have been living for years. I will be relocating back to UK in next few months and would like to bring the vehicle with me. Is this model serviceable in the UK?
Good afternoon Dale,
Please click here for information about importing to and exporting from the UK. We’d also recommend that before you bring your Lexus into the UK, you contact the DVLA and your insurance provider.
https://www.lexus.co.uk/owners/about-my-lexus/import-and-export
Thank you.
Hi, I purchased 3 years map mapdates in November and recently when I log into estore it shows payment history but the “purchased” shows empty. it did used to show the expired purchases and allowed me to download the maps etc but now is empty – where can I go to get this sorted please?
Hi Adrian,
Please advise your UK registration and we can look into this further.
Thank you.
Dear Lexus UK,
I recently purchased a 2021 Lexus UX 250h Premium Sports and have been very pleased with its performance. Over the past two months, I’ve driven approximately 2,000 miles and consistently achieved fuel economy figures between 60–70 MPG. On two occasions, I even reached 70 MPG.
While I’m pleased with the vehicle’s performance, I understand these figures are significantly above the official estimates (53MPG). I’d appreciate it if you could confirm whether such MPG levels are realistically achievable under certain driving conditions, or if this might indicate a discrepancy with the dashboard display or Lexus Link app.
Could you please clarify whether this fuel economy is accurate or if it could be a reporting error?
Thank you in advance for your time and assistance.
Thanks,
Joseph
Hello Jospeh,
Thank you for taking the time to share your feedback.
The Worldwide harmonised Light vehicles Test Procedure (WLTP), is the legal method for establishing the official fuel economy and emission levels of new passenger vehicles. These are great for comparative reasons.
There are many factors which can affect the achieved MPG and here we share some tips that can help maximise the vehicle’s range: https://mag.lexus.co.uk/lexus-hybrid-driving-tips/ However, it sounds like your driving style is achieving fantastic results already. It’s great to hear brilliant figures from another satisfied customer.
Thank you.
I am 88 years old and have been a customer of Lexus for many years,and purchased a number of cars from you during this period. I.have always been impressed by Lexus attention to customer service, but sadly this seems to be a thing of the past.. I have a service agreement and tried to book my annual service this morning.. Up to and including last year I have always used the collection and delivery service which was offered free of charge.. I am now told that this service is £30. I have agreed to pay it, but have now been told that it is outside of the dealer’s area. This never appeared to be a problem in the past. It is now 17..25 pm and the promised return call has not materialised. If this is the new standard of Lexus service, you are going to lose your good reputation and the goodwill that you have built up over the years. You have also made it vertually impossible to contact a real person at Lexus UK. As with many other organizations you have forgotten or chosen to ignore the need for good customer service.
Hi John, thank you for your comment and we apologise for the inconvenience. We would suggest reaching out to Customer Relations here: https://www.lexus.co.uk/help-centre