Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
Hi, I’m looking at buying a LEXUS NX 450h+ F-Sport Takumi and I have one on test at the moment. I absolutely love the car, but one thing in particular is driving me nuts… I know that speed limit assist seems to be a legal thing these days, but it would be great if the NX allowed you to turn off the warning sound by pressing a button on the steering wheel. Some European manufacturers have done this and I was wondering if LEXUS is planning on the same? I know this can all be done in the settings, but it’s a real pain having to do it each time I get in the car! Does LEXUS plan on making it easier to turn off the audible warning any time soon? It’s a bit of a show-stopper for me. Thanks, Nigel.
Hello Nigel,
Thank you very much for taking the time to provide this insightful feedback.
We will pass this onto our Product Team promptly for further consideration.
Can you tell us more about what you’re loving about the car too?
Thank you.
I have looked at a 2024 UX300h & 2023 RZ450e used cars. I have phoned Milton Keynes & Edgware about the VED situation for a RZ450e. I know last year was zero & that from 1st April 2025 it will be £190 for electric cars but no one has been able to tell me definitively if the “luxury” added tax will be added to pre April 2025 electric cars.
I know the hybrid will cost £590 for 5 years which has put me off that but no one seems to know the situation about a 2023 RZ450e.
Morning Adrian,
For the latest updates, we’d recommend checking the Government website. It currently states;
‘You have to pay an extra £410 a year if you have a car or motorhome with a ‘list price’ of more than £40,000. You do not have to pay this if you have a zero emission vehicle. The list price is the published price of the vehicle before it’s registered for the first time. It’s the price before any discounts are applied. You only have to pay this rate for 5 years (from the second time the vehicle is taxed).’
Thank you.
hi guys, can you tell me why SJ06AVN needs recall according to gov MOT testing site?
thanks
Good afternoon Jakub,
Please get in touch with your local Lexus Centre at your earliest convenience to find out more about the outstanding campaign and get your Lexus SC booked in so this can be actioned.
Thank you.