Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
I have an LBX Premium Plus. I understood that the infotainment screen had a Shortcut panel displaying the usual pesonalized settings but I have yet to fins it and can find no reference to this in the manual. Help please ?
Hello Philio,
Thanks for your question.
Please provide your vehicle registration so we can look into this for you.
Thanks.
Hello, I purchased, from a main dealership, a one year old ES300h, less than 4000 miles. The car was presented to me albeit earlier than I had anticipated, resulting in me having to pay for one months tax, I was asked to collect on 31/08/24, hence the VED for that few hours. The car was damaged, I only noticed when I washed the car later that evening, surely the car should have had a pre delivery inspection?
The car was exactly 2 days short of being one year old, but there appears not to have been serviced prior to delivery.
I have bought many a car from Mercedes, Jaguars and Infiniti in the last few years or so, in fact I change my car well within a year of purchase, but I am seriously put off purchasing another Lexus, or do I find another dealership that operates outside my local area?
Hi there, we’re sorry to hear this.
Please get in touch with the team at cr@lexus.co.uk quoting your initial reference of CASE2148911.
Thanks,
Lexus UK
Hi everyone I hope your all well, I’ve been a loyal customer since 2005, I’ve had all the I.S models since then, I purchased a I.S MK3 2014 in 2015, I still have it, it’s great, runs lovely, still looking great, but unfortunately I’ve discovered that Lexus actually don’t really care about loyal customers, it’s all about how much can be extracted from the customer financially, they give you all the bullcrap over the phone about how much they really care and want to help you but in reality that’s not the case, recently I’ve been thinking about purchasing the LC 500, the one I was looking at is around £ 85000, but after All the lack of help from them I would highly recommend that anyone thinking about purchasing a new or used vehicle should be made aware that very very little help will be available to you once the warranty expires, even if your warranty is still valid, the level of incompetent customer service staff is very bad, I unfortunately had a very very minor scratch, Toyota lexus STEALERSHIP refused to repair it at an official Toyota lexus STEALERSHIP, so they sent it to one of there official body repair centre, WINK!! WINK!!, If you know what I mean!!, The repair centre returned the vehicle with damage, when confronted they refused to except responsibility, and Toyota lexus refuse to aswell, the problem was caused by a technician at the repair centre left the ignition on without the engine on which in turn drained the battery, they said that they tried to jump start it so it could be moved, when asked how they jump started it, the reply was that they connected a jump starter to BOTH Terminals of the battery!! When I informed them that’s not what your supposed to do, they said we don’t care, now leaving me with no display screen, no sat navigation, no radio, To replace the radio Toyota lexus STEALERSHIP is charging £ 8000, So as a cautionary warning to all or anyone reading this, please be aware your loyalty just like your vote, it means nothing, it’s all about the money!!
Hi Tim, thanks for getting in touch.
As your issue occurred when the vehicle was at a third party retailer, our options are limited. As the team have advised, the next step would be to contact the Motor Ombudsman for further advice.
Thanks,
Lexus UK
I purchased this vehicle in July as an approved used vehicle, from Lexus Reading.
I thought that it had Android Auto already installed as it was a 2020 model. I have now found out that some of these models were released without this software upgrade.
I understand that it is possible to install an upgrade to the infotainment system, which includes an upgrade to the system and the additional software to connect to Android Auto.
Can you confirm that this is possible and the cost of the upgrade. Also as to whether it can be installed while I wait or whether it would be better left until its service is due next March.
Thanks for your help and I look forward to hearing from you.
Hi Tony, thanks for getting in touch.
The Android Auto retrofit is a costed upgrade and your local Lexus Centre can confirm the cost of this. A map update may also be needed, if they have not been so recently.
It may be more affordable to wait until your service, to combine labour charges.
Thanks,
Lexus UK
I am interested in a new NX450H+ F-Sport Takumi. However trying to get a precise spec for this is near impossible. the spec pdf from media.lexus.co.uk shows that it should now have a panoramic sunroof and Mark Levinson sound system. The brochure on your main website says otherwise but does say it is the 2024 MY. Dealer said you are shipping MY2025. One dealer says it should have the panoramic sunroof and another doesn’t think so. Both are not certain about the ML sound system. Would someone from Lexus HQ have a definitive answer?
Hi Alex,
Please get in touch with the team at cr@lexus.co.uk
Thanks,
I currently have an NX and an LBX but the vehicle I would most like is the Lexus GX. Will it ever be available in the UK?
Hi there, thanks for getting in touch.
We have no information on future model offerings at the moment, but will pass your suggestion regarding the GX along to our team.
Thanks,
Hello, I am wondering if there will be any issues if I install the same tyres at the front as the back ones. I have ordered set of all season 255 / 35 r18 94y tyres for my IS300h I am sure they fit the back, but will there be any issues if I fit the same size at the front?
Hi Luk,
Your local Lexus Centre is best placed to advise on this.
Thanks,
Hi Team ,
I have a NX300 F Sport 2019 model and with only 50k miles the suspension arm bush were already worn . It’s looks like common issue with NX models based on multiple Lexus owner forums and dealer trying to charger a grand for just replacing the bush . I find this astonshing for a vehicle just for vehicle over 5 years old and heavily questions the quality of this model . I dropped a note to the customer team and no response . More details here would be helpful
Hi Venkat, thanks for your comment.
We’re sorry to hear you are experiencing issues with your NX. We can see the team have been looking into your case, if you would like to discuss further they can be contacted on 0345 129 5484 quoting your reference of CASE2201430.
Thanks,
Placed an order back in October this year for an F-Sport Takumi NX 450h+. I’ve just been informed it hasn’t got a build slot yet. why does this take so long? It’s not acceptable after spending more than £60k in one go…
Hello Neil,
Thank you very much for your order.
We can only apologise for the delays that you are facing.
Please be assured we are doing all that we can to build and deliver our vehicles in a timely manner.
Your Lexus Centre are best placed to provide you with updates on your order.
Thank you.