Lexus UK tries to make it as easy as possible to get in touch, whether that is to ask us a question or to offer feedback on our products and services. So what do you need to do to contact Lexus UK?
Contact Lexus UK in-person
Your local Lexus centre remains the recommended first point of contact for the majority of service, vehicle order and technical enquiries. The address, telephone number, individual website and opening hours of your nearest centre can be found by entering your location or postcode into the Find a Centre function on the official Lexus UK website. It is also possible to message your preferred centre by using the online contact form.
Contacting us digitally
Irrespective of the time, Lexus UK is always digitally open and contactable from most popular social media channels.
In addition to being able to message an individual Lexus centre using the online contact form mentioned above, you can also direct questions to our dedicated community management team, which is on call from 08:00 to 20:00 weekdays and from 10:00 to 14:00 on weekends. These knowledgeable team members reply to questions posted via the comments section at the bottom of any article on this site. Don’t worry if your question is not related to the content of the article – the team will always do its best to guide you toward the information you need.
The community management team is also quick to reply to messages sent via Facebook, Instagram, X / Twitter, YouTube and Pinterest. Our handle – @LexusUK – is the same across all social networks, so please follow us!
Anything else to know?
Detailed information about our current product range, including pricing, specification and finance, can be found on our national website. The Help Centre page offers additional information on roadside assistance, the nationwide centre network, safety recalls, warranties, finance, fleet sales and multimedia connectivity. There is also a direct contact for the Lexus UK customer relations team.
If you wish to contact Lexus UK by mail, our postal address is as follows: Lexus UK, Great Burgh, Burgh Heath, Surrey, KT18 5UX.
Hi
I only have one reversing light illuminating, but am advised this is normal as there is only one on a Lexus nx300
Can you advise please?
Hello Bob, thanks for getting in touch.
Please provide your vehicle registration so we can assist with your query.
Thanks.
I have emailed before. I wish Apple car play fitted to my UX and am relying on the price you mention £80. However I am told as it is out of manufacturers warranty it will cost £300. I assume yo will honour the price you quote. Please can you confirm as it is being serviced next week.
Hello Grant, thanks for getting in touch.
Your Lexus Centre is best placed to advise and support with queries related to servicing and pricing.
They will be able to give you the most up-to-date pricing specific to this vehicle and will be able to justify these figures.
Thanks.
I am trying to connect my Moto G9 mobile with the sat nav system on my my GS300.
The phone is connected for telephone and audio with no problem
I think I have followed all the steps to link the sat nav system by cannot complete the final connection – receiving the error message ID=195
Please advise
Hello Malcolm, thanks for your comment.
We are sorry to hear you are experiencing these issues.
Our Multimedia team are best placed to assist and support you with this.
The team can be contacted here: https://www.lexus.co.uk/owners/about-my-lexus/multimedia
Please let us know if you need any more information.
Thanks.
hi , i am looking to buy a lc500 in 2024 i want to see a few colours first so was wondering if you can see what has been ordered around the country so i could get a chance to look , sonic platinum , or sonic titanium please.
I have told my local dealer in woodford but was hoping someone has contact with all dealers in one go
thanks
Hello Steve, thanks for your comment.
We are pleased to hear of your interest in the Lexus LC!
Your Lexus Centre is best placed to advise you on ordering and availability.
We would recommend checking back in with them. They will be more than happy to help.
Thanks.
Dear Sirs
I have a 2008 Lexus IS 250 SE-L, which has been exceptionally well maintained over its life. It has been serviced regularly by Lexus Hedge End, Southampton, and has covered only 36,000 miles.
During the recent wet weather, one of the plastic undershields became partially detached from the vehicle, causing it to be destroyed by contact with the road. Inspection of the underside of the vehicle showed that all of the undershields were very loose, and that urgent tightening of the fittings was necessary.
An enquiry with my local Lexus dealer provided me with the price for a replacement undershield – a staggering £450! The required part number is 58399-53020.
Further enquiries revealed that the detachment of these undershields is a known issue, and one that should have been picked up during any of the many service visits to Lexus Hedge End. So much so, in fact, that a modified part is now available, Part Number 58399-53021.
I think that this cost is astronomical for a simple plastic undershield, and one that I should not have to bear. Please tell me how I can receive this part at a more reasonable price – or better still, without charge.
Hello Alan, thanks for getting in touch.
We are sorry to hear you are experiencing this.
Your local Lexus Centre is best placed to handle this query. We would recommend re-contacting them to discuss.
Alternatively, our Customer Service team would be happy to support you with this.
The team can be contacted here: https://www.lexus.co.uk/help-centre
Thanks.
When maneuvering my nx45h in a tight space is there any way to reduce throtle sensitivity.
Sometimes I feel at risk of lurching the car into the wall when repeatedly using small movements of the throttle to navigate out of my drive.
Hello Peter, thanks for getting in touch.
Please can you provide your vehicle registration so that we can look into this for you.
Thanks.
Hi,
I just bought Lexust ct200h, 2018 model. Can you please let me know how to use navigation? Is it possible to update or install anything to use navigation on the Media Display?
Thanks
Hello Emrah, thanks for getting in touch.
Our Connectivity and Multimedia team are best placed to answer this query.
The team can be contacted here: https://www.lexus.co.uk/owners/about-my-lexus/multimedia
Thanks.
After having bought a Lexus RX450H pre registered from Leicester branch in November 2022 I have unfortunately kerbed one of the allies that came on that vehicle. I called out the same company Lexus use with their warranty and they advised me the wheels I had they could not repair. I contacted the branch I bought the car from and they informed me there is no-one in the uk who can repair these wheels! Why would you put something on a vehicle to sell that is not repairable in this country firstly? And secondly if I was aware of this I would have certainly taken out the alloy wheel cover so this would officially be down to yourselves rather than me to resolve. I love the car but this cosmetic small damage does constantly nag at me and I would greatly value your feedback on this please.
Hello Daniel, thanks for getting in touch.
We are sorry to hear you are experiencing this. We understand your frustration and would like to offer our sympathies.
Our Customer Relations team are best placed to support you. The team can be contacted here: https://www.lexus.co.uk/help-centre
Please let us know if we can help further.
Thanks.
I have recently purchased a Lexus PHEV (NX 450H+) and now need to arrange the installation of a Wall Box Charger. For convenience a Wall Box with a tethered cable would be the better option. Would the Type Two box with a tethered cable connect ok to the NX PHEV?
Hi Patrica, thanks for your comment.
Congratulations on your new purchase of the NX450h+. This model features a generic Type 2 socket, so the wallbox mentioned should be fine.
Your local Lexus Centre is best placed to advise further.
Thanks,
Lexus UK
Bought a 2016 Nx300h last August but really regretting it…. Local Lexus dealer not a real help.
1) How do I update the Gracenote database?
2) Any firmware updates?
3) How can you justify the extortionate price for the Sat Nav updates?
4) I have the basic Multimedia system, but I cannot register it as it does not appear on the Register Device. So to me, the Lexus Link app is a waste of space.
Having come from a BMW, I had so many options with the BMW mobile app, like a tracker, fuel economy etc.
Hello Graham, thanks for getting in touch.
Due to the nature of your requests, we would recommend getting in contact with the Multimedia Specialists via this contact form: https://forms2.lexus.co.uk/contact-us
Thanks,
Lexus UK