Home Brand Stories Lexus Roadside Assistance: a guide

Lexus Roadside Assistance: a guide

Chloe Wong
Lexus Roadside Assistance

Lexus has a global reputation for reliability which has been reinforced for a sixth successive year in the What Car?  Reliability Survey. Our vehicles are renowned for their quality and reliability, however in the unlikely event that something goes wrong, you can be assured support is available with Lexus Roadside Assistance. 

Click here to buy or renew cover

What is Roadside Assistance? 

Roadside Assistance is a service that supports you if you ever experience a fault with your vehicle. These unforeseen events could be a result of failure of a mechanical part, lost keys, or even a punctured tyre.

This service allows you to call for help when you need it, providing you with complete reassurance to get you back on the road quickly and safely. 

Lexus Roadside Assistance

What is Lexus Roadside Assistance?

Lexus Roadside Assistance, provided by the AA, is available 24 hours a day, 365 days a year. On top of this, it includes European Breakdown Cover meaning you will be covered anywhere in the UK and across 44 countries in Europe.  

A further benefit to Lexus Roadside Assistance is it covers you, your car and extends to other members of your household, so you and your family will have peace of mind wherever your journey takes you. 

What does Lexus Roadside Assistance include? 

Home start If you breakdown at home, you will benefit from Lexus Roadside Assistance from your home address. 
European breakdown assistance LRA travels with you in 44 countries across Europe whether you are driving a Lexus or another vehicle. 
Cover for non-technical problems like lost or stolen keys If keys are lost or stolen, recovery of your vehicle to a local Lexus centre will be arranged, however you will be responsible for the cost of replacement keys. 
Replacement vehicle This will be provided free (excluding fuel & other consumables) for up to 3 days if we have taken your vehicle to a Lexus Centre for repair. 
Onward travel or hotel accommodation  If a replacement vehicle is not available, we can reimburse £150 per person for onward travel or arrange overnight stay in a hotel for the same price, up to a maximum of £500. 
Cover for other members of your household All members of your household are covered in the event they are driving the Lexus or another vehicle. 

Are electric vehicles covered?

Lexus Roadside Assistance fully supports electric vehicles just like it does for other forms of hybrid and fuel engines. The AA have rolled out an EV Support package which is available to Lexus customers if they need it. This will support drivers with charging electric vehicles and handling calls about electric cars and electric charging infrastructure, meaning you are supported on every journey. 

How can I renew?

As a Lexus owner, you will receive three years roadside assistance when purchasing a new car, or one year with the purchase of a used car.  

To buy or renew you cover and for more information, click here to visit the Lexus website.

80 comments

        1. Hello Gracie,
          We do not have a specific reply time for this email address.
          However, please feel free to let us know of your query and we can look into this for you.
          Thanks.

          Reply

      2. I bought a RS300 some months ago from Lexus Maidstone.. I asked to be registered for roadside assistance. The salesman told me Lexus would send me a card, not received, that the information sticker was in my car window, not so. Lexus help number is the AA ,no help at all. Where is all the super service??

        Reply

        1. Hello Ian, thanks for your comment.

          We are sorry to hear you are dissatisfied with the service.

          Please can you provide your vehicle registration so that we can look into this for you.

          Thanks.

          Reply

          2. Hello Ian, thanks for getting back to us.

            Please may you provide the original registration of this vehicle or the VIN number, as our system doesn’t recognise the one provided.

            Thanks.

          3. Wonder if this will be published…. Regarding road side assistance, you have my full contact details to resolve this for me….?
            I had the first LS 400 in Kent. Went to Canterbury to buy my 4th. They kept me waiting three and a half hours. I then walked out. profuse apologies next day from manager. Next day I went and bought my RX from Maidstone.
            Lexus staff need some retraining in some areas! Let’s have prompt resolution to customers problems.

          4. Hello Ian, we are sorry you feel this way.

            Our teams aim to provide you with the best experience, so we apologise for the service you experienced.

            However, to help resolve these issues please contact our Customer Relations team. They can be found here: https://www.lexus.co.uk/help-centre

            Thanks.

          5. If you wanted to help me , you could ring Lexus Maidstone and get any details from them.
            After these several communications I know I’m still not going to get my information on roadside assistance from Lexus,you’re magazine or “ customer relations “.
            When you reply to customers communications why not put your name, otherwise Lexus customers may feel that they are being answered by A I?

          6. Hello Ian,

            If you provide us with your vehicle registration we can check whether your roadside assistance is active. However, if you don’t feel happy to do so, please email us on toyota.blog@tgb.toyota.co.uk with your contact and case details and we will give Lexus Maidstone a call.

            Thank you.

          7. With regards to your latest answer. I’m a bit surprised that you seem unaware Lexus Maidstone has closed?
            You have my full communication details, where I bought the car a couple of months ago, my name , registration number so I shouldn’t be hard to identify. What I have asked for, repeatedly, is, hard copy information regarding my Lexus roadside assistance. I don’t think that’s unreasonable or complicated?

          8. Hello Ian,

            We apologise for the confusion regarding the closure of Lexus Maidstone.

            Lexus Roadside Assistance are best placed to answer your queries and are more than happy to assist you further.

            They can be contacted through the following:

            Telephone: 0800 169 0393

            Monday – Friday from 8am-6pm

            Email: lexusoperations@theaa.com

            Please let us know if you have any further questions.

            Thanks.

  2. Bit confused.. My plan comes to an end and asked to pay for 1 year or 2.. Which is pretty straight forward. However I remember paying last year via direct debit and although this page does state you can, not sure whether its available when renewing? Sent LRA a few emails but no response (about a week has elapsed). Even called the 0800 number as stuck in a queue.. Not very responsive in my opinion..

    Reply

    1. Hello Andrew,
      Thanks for your comment.
      We have sent you an email in order to further help you with this query.
      Thanks.

      Reply

  3. This service is not what is advertised.
    Called Lexus assistance. Help of a sort arrived after 90 mins.
    Could not fix the problem
    Ordered a tow truck. 3 hours later the wrong type of tow truck arrived.
    Booked the correct tow truck for the following morning, it did not turn up, someone at Lexus had mistakenly cancelled the booking.
    We were told we are now priority.
    Just heard at the earliest it will be picked up in 3 days

    Reply

      1. Hello
        Could you please let me know if the breakdown covers my wife and myself in our other cars.
        Thanks
        Stephen

        Reply

        1. Hi Stephen, thanks for getting in touch.

          The cover should extend to driving or being a passenger in other cars, but we would recommend double checking the exact details of your policy directly with the Lexus Roadside Assistance team on 0800 169 0393.

          Thanks,

          Lexus UK

          Reply

  5. Good morning
    My LRA is active until Oct 2024
    My wife is my nominated partner on my LRA. My question is that if she breaks down in another car, which she is driving, is she covered for LRA?
    Thank you in anticipation of your answer.
    Nigel Perry

    Reply

      1. I am my wife’s nominated partner on her Lexus Roadside Assistance. Does this cover me when riding my motorcycle in Europe.
        Thanks

        Reply

        1. Hello Ian, thanks for your question.

          We would recommend contacting our Lexus Roadside Assistance Team regarding this. You can contact them on: 0800 169 0393.

          Thanks.

          Reply

  6. Be very careful, I renewed the policy but then found the ‘partner’ cover was not mentioned in the policy document. AA said it was covered but not prepared to take a chance. Got similar cover elsewhere at half Lexus price

    Reply

  7. I renewed my Lexus roadside assistance on the 3rd January,2023. for twelve months. On the 11th April,2023 I purchased
    a Lexus RX450h which comes with 12 months roadside assistance. I contacted Lexus enquiring about a refund as I have now
    paid twice for the same service. I was told in no uncertain terms that I would not be getting any refund. Surely this is not a very
    good way of treating your customers. It means that by staying with the brand I am getting four months cover as opposed to
    the advertised twelve months.

    Reply

  8. I bought a 1 year old Lexus last August 2022. The car was registered in August 2021. Does my cover run out August 23 or 24?

    Registration plate
    FA21 LVH

    Reply

  9. I have recently purchased a demonstrator Lexus vehicle from a main dealer. There are two and a half years left on the initial three year warranty. Is the Roadside Assistance valid for the remaining two and a half years?

    Reply

  10. The Terms and Conditions of this cover clearly state that the vehicle must be the “Registered” Lexus vehicle and makes no mention of Personal cover whilst driving other vehicles.

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Posts