Lexus warranty – how it works

Every new Lexus in the UK is eligible to be covered up to ten years or 100,000 miles (whichever comes first) of Lexus warranty. This is provided through an initial three-year manufacturer warranty followed by up to seven years of service-activated warranty. Terms and conditions apply and can be read here.

For the first three years of your new car’s life, the manufacturer warranty is in place and an owner can have the car serviced wherever they choose. After the expiry of the manufacturer warranty, owners who choose to have their Lexus serviced at an official Lexus centre will benefit from an additional 12 months (or 10,000 miles) of warranty, until your car is either ten years old or 100,000 miles (whichever comes first).

Lexus Relax

The combination of manufacturer warranty and service-activated warranty means Lexus owners can access a Lexus warranty of up to 10 years (or 100,000 miles), giving them a chance to relax in the knowledge that they and their vehicle are in safe hands.

The warranty applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles. Here we answer key questions about the Lexus warranty programme.

How do I get the Lexus warranty?

From 1 June 2021, all new Lexus vehicles have been sold with a three-year (or 60,000-mile) manufacturer warranty as standard. Following that initial period, Lexus provides a 12-month (or 10,000-mile) warranty with every service at an official Lexus centre, for up to an additional seven years.

There are no complex formalities. It is automatically activated on the completion of a scheduled full or interim vehicle service at an official Lexus centre. By keeping to their vehicle’s service schedule, customers can benefit from an extra 12 months (or 10,000 miles) of warranty, year after year, until the ten year or 100,000-mile limit is reached.

Lexus Relax

How does the Lexus warranty work?

The warranty operates in the same way as the warranties provided on new and approved used Lexus vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months or 20,000 miles.

There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Lexus network and is noted on the service invoice raised by the centre.

This central record means that a vehicle’s warranty will be recognised at any official Lexus centre, should customers move or choose to have their car serviced at a different approved location.

Following completion of a service where their vehicle qualifies for the warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).

If a vehicle requires work to be done under warranty, the customer contacts their local Lexus centre in the first instance. They will be able to confirm the warranty status on receiving details of the vehicle.

Lexus Relax

Which cars are eligible for the new Lexus warranty?

It’s a comprehensive programme that applies to all Lexus passenger cars.

Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles, as well as for models with petrol and diesel internal combustion engines.

Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Lexus service history.

What’s covered and what’s not covered by the Lexus warranty?

This new warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Lexus vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.

Full terms and conditions can be downloaded from Lexus.co.uk.

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience.

New Lexus vehicles

Customers with new Lexus vehicles will have a three-year/60,000-mile manufacturer’s warranty in place, or, for Lexus cars ordered prior to 1 June 2021, a five-year/100,000-mile warranty.

After the expiry of the manufacturer warranty, owners who choose to have their Lexus serviced at an official Lexus centre will benefit from an additional 12 months (or 10,000 miles) of warranty, until your car is either ten years old or 100,000 miles (whichever comes first).

For vehicles with a two-year service schedule, a 24-month/20,000-mile warranty will automatically be activated. The warranty will then be renewed at each successive service at an official Lexus centre, until the ten years or 100,000-mile limit is reached.

Approved used Lexus vehicles

Customers with approved used vehicles purchased from the Lexus network will have a 12-month warranty with unlimited mileage.

After the expiry of the manufacturer warranty, owners who choose to have their Lexus serviced at an official Lexus centre will benefit from an additional 12 months (or 10,000 miles) of warranty, until your car is either ten years old or 100,000 miles (whichever comes first).

Used Lexus vehicles

Customers with used Lexus vehicles purchased outside the Lexus network can still enjoy the same benefit. Cars registered prior to 1 June 2021 came with a five-year manufacturer warranty. Cars registered after 1 June 2021 carry a three-year manufacturer’s warranty. When those manufacturer’s warranties have expired, the cars automatically qualifies for the Lexus warranty, when serviced at a Lexus centre, up until the vehicle is ten years old or reaches the 100,000-mile limit.

“Lapsed” and new customers

Lapsed and new customers who have previously chosen to have their vehicle serviced outside the Lexus network can also take advantage of the warranty. There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at an approved Lexus centre.

Lexus customers with service plans

Customers who have a service plan for their vehicle face no additional costs or changes to the terms of their plan. The warranty will be an additional, added-value benefit when they next have their vehicle serviced.

Lexus warranty and hybrid vehicles

For customers with hybrid vehicles, the Hybrid Health Check forms part of the scheduled servicing. The warranty includes cover for the hybrid battery and components for up to 10 years/100,000 miles. After this time, customers can still extend the cover for up to 15 years with a stand-alone scheduled Hybrid Health Check.

What happens if I take my car to a different Lexus centre for service? How do I prove there is an active Lexus warranty on my vehicle from another centre?

All Lexus centres will be able to access all active warranty contracts. Any necessary warranty work can also be undertaken at any official Lexus dealer.

If I bought a used Lexus, how can I find out if there is an active warranty on it?

Centres will be able to confirm this and can advise on the details and terms of the cover.

How is the it activated?

If the vehicle is eligible, warranty activation is processed automatically by Lexus. The customer doesn’t have do anything.

What does the Lexus warranty cover?

The warranty provides the same cover as the manufacturer’s warranty. Likewise, it does not cover wear and tear items. Full terms and conditions are provided at Lexus.co.uk. Local centres will also provide information.

What is the process for making a claim?

If a vehicle requires work under warranty, customers should contact their local centre for advice and make a booking for the necessary repairs to be made.

I have purchased a vehicle with a three-year manufacturer’s warranty. When does it become eligible for the service-activated warranty?

Vehicles purchased on or after 1 June 2021 are covered by a manufacturer’s warranty for three years. The additional warranty benefit can be enjoyed following a service when the warranty expires, by having the car serviced at an approved Lexus centre.

Lexus warranty

I recently purchased a used car from a Lexus centre. When will it be eligible for the Lexus warranty?

Used cars purchased through the centre network are covered by a 12 months/unlimited mileage warranty. The warranty benefits can be enjoyed when the car is brought in for its next scheduled service.

What happens if I take my car to a different centre for service? How do I prove there is an active warranty on my vehicle from another centre?

All Lexus centres will be able to access all active warranty contracts. Any necessary warranty work can also be undertaken at any official Lexus dealer.

I recently purchased a used car from a Lexus centre. When will it be eligible?

Used cars purchased through the centre network are covered by a 12 months/unlimited mileage warranty. Lexus warranty benefits can be enjoyed when the car is brought in for its next scheduled service.

I already have an extended warranty. Can I swap onto this warranty?

Yes, you can cancel a Lexus extended warranty policy and receive a pro-rata refund, provided you haven’t made a claim. Once that is cancelled, you’ll then need to have a service to activate the new warranty. It may be better to wait until your next service is due! If you purchased an extended warranty through a Lexus centre, the terms and conditions for cancellation may be different.

Can I purchase this warranty cover?

No, the warranty is automatically activated following the completion of a full or interim service.

Is a Hybrid Health Check still available to extend my Lexus vehicle’s hybrid battery cover?

The Hybrid Health Check is included as part of the service on vehicles less than 10 years old or having less than 100,000 miles on the clock. When a Lexus warranty contract is activated, it will include the hybrid battery cover. When the vehicle is no longer eligible for the 10 year/100,000 mile warranty, extended warranty cover on the hybrid battery and components can be accessed through a stand-alone Hybrid Health Check, up to the vehicle reaching 15 years from the date of first registration.

Lexus warranty

If my vehicle is nine years and 364 days old on the day of service, will a Lexus warranty contract be activated and will it expire the next day?

A full contract will be activated every time an eligible vehicle is serviced. In this example the vehicle will be covered until one day before the 11th anniversary of its first date of registration.

My vehicle’s service schedule is every two years? How does this affect the warranty?

Where scheduled maintenance is every two years, a warranty contract will automatically be activated and cover the vehicle for two years/20,000 miles until the next service is due.

Will I receive confirmation that my vehicle is covered by the Lexus warranty?

Centres will advise customers if their vehicle is eligible. When a service has been completed and the warranty contract has been active, customers will receive a follow-up email. Further questions arising can be answered by the centre which looks after your vehicle.

Does the introduction of Lexus warranty affect the service plan I’ve purchased for my vehicle?

Customers with a service plan now get more for their money when their vehicle is eligible for a warranty, receiving an extra year’s warranty for their vehicle when it is serviced, up to 10 years or 100,000 miles.

Lexus warranty

Can I transfer the warranty to a new owner if I sell my vehicle?

If a vehicle is sold, the new owner inherits the benefits and can continue to extend the warranty by maintaining it at a Lexus centre. The warranty cover applies only to the serviced vehicle and cannot be transferred to another vehicle.

Will the warranty cover expire if I am late booking my vehicle’s next service?

The vehicle must be serviced before the warranty expires to activate a new contract and maintain the cover. Local centres can provide further advice and help book your next service.

The warranty cover on my approved used Lexus includes one year’s AA roadside assistance cover. Is this available with Lexus warranty?

Roadside cover is not included, but can be purchased separately if required. The warranty is exceptional value, being provided at no extra cost to the customer beyond the menu pricing of their vehicle’s service.

Are there other benefits to using Lexus centres?

In addition to the warranty, servicing at a Lexus centre provides other significant benefits to customers. Work is carried out by qualified Lexus technicians, using Lexus-approved parts to ensure optimum performance.

Workshop teams are fully equipped and trained work on all the technologies featured in Lexus vehicles, including electrified powertrains and advanced handling and safety systems. Pricing is transparent with a service menu price guarantee for the scheduled servicing requirements for each model.

Lexus customer-focused approach includes an online service booking facility at the customer’s preferred centre. Centres will also make servicing as convenient as possible, with collection and delivery, courtesy cars and while-you-wait servicing options.

Information correct on date of publication at top of article.

Please note: in light of some tweaks to the Lexus warranty offer in mid-2022, we have deleted reader comments and responses preceding that date to ensure this page does not contain out-of-date information.

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