Lexus wins top customer service satisfaction award

Lexus customer care and owner satisfaction has been recognised yet again after the brand won the Driver Power award at the Auto Express New Car Awards.

The win follows hot on the heels of taking first place in the magazine’s Driver Power study, which surveys 46,000 car owners to find out which cars people love to own.

Richard Balshaw, Director Lexus Division, said: “The Driver Power Award is an honest reflection of public opinion and to be honoured in this way is a great reward for Lexus. It reaffirms the qualities that have always been at the heart of our brand – luxury, refinement and technical innovation – and reflects how we have successfully developed them with each new model we have introduced.

“The award comes just as we are launching the all-new IS, bringing our proven Lexus Hybrid Drive technology to the premium sports saloon segment for the first time – another innovation that we are confident will reinforce our profile and performance in the luxury market.”

Steve Fowler, Auto Express Editor in Chief added: “Clearly [Lexus] owners can’t praise their cars enough for their premium qualities – they’re expertly put together, packed with gadgets and a pleasure to drive. It’s a very well-earned victory for our Driver Power champion manufacturer.”

Lexus took first place for reliability, build quality and in-car technology in the study, backing up the brand’s absolute focus on quality and owner satsfaction. In fact, in 2011 Auto Express crowned Lexus Manufacturer of the Decade for its stellar performance in 10 years of Driver Power.

The award comes as Lexus has refreshed its line-up with the new LS luxury saloon, the new GS and the stunning new Lexus IS.

Find out more at

See also:
Lexus Still Leads As Britain’s Best Car Dealer
Lexus tops What Car?/JD Power customer satisfaction survey
Lexus leads latest Driver Power satisfaction ranking
Lexus dealers offer UK’s fairest prices, JD Power study finds
Lexus dealers named best in the UK by Auto Express readers
Lexus cars named Best Buys in the Which? Car Survey


  1. I have been a great advocate of Lexus quality and service since buying my RX400h about 8 years ago but buyer beware because when things go wrong its expensive…I have fault lights appearing on the VSC system and the cost of replacing the failed ECU is £2,500 !!! And only main dealers can repair it so it’s a closed shop, non competitive situation.

    1. Hello Ron,
      Thank you for taking the time to contact us and may we take this opportunity to thank you for your loyalty to Lexus. We apologise that you’re currently going through this and would like to help.
      May we suggest you contact Lexus Customer Relations who’ll take the time to investigate this with you, and help with finding a conclusion. Please find their contact details here:
      Many thanks and kind regards.

    2. Hi Ron,
      Thank you for taking the time to contact us.
      You’re able to order the VSC ECU and have it fitted by a qualified technician. There are a number of companies that can do this for you with their own warranty and we would like to stress that it is not a closed shop. We wouldn’t recommend this option, however, as the ECU is a safety system and should be fixed by a Lexus Specialist. We’ve no known faults with the ECU in the RX400h VSC, so we are unable to advise online. We recommend visiting your nearest Lexus Centre for more information:
      Many thanks.

  2. I am delighted with my new Lexus IS300h.

    I have been trying to register the car at the Lexus customer portal for three weeks now without success. I am unable to progress past the initial personal details screen. I have been in touch with the Lexus customer relations department but still without any success. I’ve tried four computers using various search engines all without any luck.

    Can you help with this please?

    1. Hi John,
      Thank you for taking the time to contact us.
      Could you please send us an email: with your registration number, full name and email address. We’ll contact our European Office for you and find out what’s going on. Are we right in thinking you may have been in contact with Clare in Customer Relations?
      Many thanks.

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