Lexus warranty – how Lexus Relax cover works

Lexus UK launched a ground-breaking new Lexus warranty called Lexus Relax on 1 June 2021. This revolutionary vehicle warranty coverage is a new approach for providing motorists with complete peace-of-mind protection for up to 10 years. Lexus Relax gives Lexus owners 12 months/10,000 miles’ cover for their vehicle each time they have it serviced at an official Lexus centre and is automatically applied at no extra cost to the customer.

The service-activated warranty can continue until the vehicle reaches 10 years or has covered 100,000 miles, with all Lexus models qualifying, as long as the age and mileage criteria are met. They do not have to have been purchased from a Lexus centre – second, third and even fourth-hand vehicles traded privately or from other outlets are eligible. Adding a manufacturer warranty will also add to the appeal of a vehicle on the pre-owned market.

Lexus Relax

The protection also applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles such as the Lexus UX 300e.

Below, we answer some of the key questions regarding the new Lexus Relax warranty cover programme. If you have further questions or require further information then please feel free to ask us in the comments below.

What is Lexus Relax, the new Lexus warranty, and how does it work?

The Lexus Relax warranty operates in the same way as the manufacturer’s warranties provided on new and approved used Lexus vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months/20,000 miles.

There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Lexus network and is noted on the service invoice raised by the centre.

Lexus Relax

This central record means that a vehicle’s warranty will be recognised at any official Lexus centre, should customers move or choose to have their car serviced at a different location.

Following completion of a service where their vehicle qualifies for the Relax warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).

If a vehicle requires work to be done under warranty, the customer contacts their local Lexus centre in the first instance. They will be able to confirm the Relax warranty status on receiving details of the vehicle.

How do I get Lexus Relax?

It’s really simple. The Relax warranty is automatically activated on the completion of a scheduled full or interim vehicle service at an official Lexus centre. By keeping to their vehicle’s service schedule, customers can extend their Relax warranty by an extra 12 months/10,000 miles, year after year, until the 10-year/100,000-mile limit is reached.

Which Lexus vehicles are eligible for Lexus Relax?

It’s a comprehensive programme that applies to all Lexus passenger cars and applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles such as the Lexus UX 300e.

Eligible vehicles range from cars just completing the period of their new vehicle warranty to high-mileage models that have passed through multiple ownerships and have no prior Lexus service history.

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience.

Lexus Relax

New Lexus vehicles

Customers will have a three-year/60,000-mile manufacturer’s warranty in place. At the final scheduled service prior to the completion of the warranty period, their vehicle will automatically benefit from the Relax 12-month/10,000-mile warranty. For vehicles with a two-year service schedule, a 24-month/20,000-mile warranty will automatically be activated. The warranty will be renewed at each successive service at an official Lexus centre until the 10 years/100,000 miles limit is reached.

Approved used Lexus vehicles

Customers with approved used vehicles purchased from the Lexus network will have a 12-month warranty with unlimited mileage, plus one year’s AA roadside assistance cover providing breakdown and recovery services at the customer’s home or roadside. At the final scheduled service prior to the end of the warranty, a 12-month/10,000-mile or 24-month/20,000-mile Relax warranty will be automatically provided for their vehicle.

Used Lexus vehicles

Customers with used vehicles purchased outside the Lexus network enjoy the same Relax benefit. The manufacturer’s warranty continues to three years from the date of first registration, or 60,000 miles; thereafter it qualifies for a Lexus Relax warranty when serviced at a Lexus centre.

“Lapsed” and new customers

Customers who have previously chosen to have their vehicle serviced outside the Lexus network can also take advantage of Relax. There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at a Lexus centre, instantly increasing the value of their car.

Service plan

Customers who have a service plan for their vehicle face no additional costs or changes to the terms of their plan. The Relax warranty will be an additional, added-value benefit when they next have their vehicle serviced.

Hybrid Lexus vehicles

The Hybrid Health Check forms part of the scheduled servicing. The Relax warranty includes cover for the hybrid battery and components for up to 10 years/100,000 miles. After this time, customers can still extend the cover for up to 15 years with a stand-alone scheduled Hybrid Health Check.

What is and isn’t covered by Lexus Relax?

This new Lexus warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Lexus vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles. 

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty. 

Full terms and conditions are provided at lexus.co.uk/relax.

Lexus Relax

How is Lexus Relax cover activated?

If the vehicle is eligible, warranty activation is processed automatically by Lexus. The customer doesn’t have do anything.

If I bought a used car, how can I find out if there is an active warranty on it?

Centres will be able to confirm this and can advise on the details and terms of the cover.

What is the process for making a warranty claim?

If a vehicle requires work under warranty, customers should contact their local centre for advice and make a booking for the necessary repairs to be made.

Can I purchase Lexus Relax cover?

No, the warranty is automatically activated following the completion of a full or interim service. 

Lexus Relax

Will I receive confirmation that my vehicle is covered by Lexus Relax?

Centres will advise customers if their vehicle is eligible for Lexus Relax. When a service has been completed and the warranty contract has been active, customers will receive a follow-up email. Further questions arising can be answered by the centre.

I have purchased a vehicle with a three-year manufacturer’s warranty. When does it become eligible for Lexus Relax?

Vehicles purchased on or after 1 June 2021 are covered by a manufacturer’s warranty for three years. The Lexus Relax benefits can be enjoyed following a service when the warranty expires.

What happens if I take my car to a different centre for service? How do I prove there is an active warranty on my vehicle from another centre?

All centres will be able to access all active Relax contracts. Any necessary warranty work can also be undertaken at any official Lexus dealer.

Is the Lexus Relax warranty transferable to a new owner if I sell my vehicle?

If a vehicle is sold, the new owner inherits the benefits and can continue to extend the warranty by maintaining it at a Lexus centre. The warranty cover applies only to the serviced vehicle and cannot be transferred to another vehicle.

Lexus Relax

I recently purchased a used car from a Lexus centre. When will it be eligible for Lexus Relax? 

Used cars purchased through the centre network are covered by a 12 months/unlimited mileage warranty. Lexus Relax benefits can be enjoyed when the car is brought in for its next scheduled service.

Is a Hybrid Health Check still available to extend my vehicle’s hybrid battery cover?

The Hybrid Health Check is included as part of the service on vehicles less than 10 years old or having less than 100,000 miles on the clock. When a Lexus Relax warranty contract is activated, it will include the hybrid battery cover. When the vehicle is no longer eligible for Relax, warranty cover on the hybrid battery and components can be extended through a stand-alone Hybrid Health Check, up to the vehicle reaching 15 years from the date of first registration.

Lexus Relax

If my vehicle is nine years and 364 days old on the day of service, will a Lexus Relax contract be activated and will it expire the next day?

A full contract will be activated every time an eligible vehicle is serviced. In this example the vehicle will be covered until one day before the 11th anniversary of its first date of registration.

Will the Lexus Relax warranty cover expire if I am late booking my vehicle’s next service?

The vehicle must be serviced before the Relax warranty expires to activate a new contract and maintain the cover. Local centres can provide further advice and help book your next service.

The warranty cover on my approved used Lexus includes one year’s AA roadside assistance cover. Is this available with Lexus Relax?

Roadside cover is not included in the Lexus Relax warranty but can be purchased separately if required. The warranty is exceptional value, being provided at no extra cost to the customer beyond the menu pricing of their vehicle’s service.

Lexus Relax

Does the introduction of Lexus Relax affect the service plan I’ve purchased for my vehicle?

Customers with a service plan now get more for their money when their vehicle is eligible for a Relax warranty, receiving an extra year’s warranty for their vehicle when it is serviced, up to 10 years or 100,000 miles.

Are there other benefits to using Lexus centres?

In addition to the Relax warranty, servicing at a Lexus centre provides other significant benefits to customers. Work is carried out by qualified Lexus technicians, using Lexus-approved parts to ensure optimum performance. 

Workshop teams are fully equipped and trained to work on all the technologies featured in Lexus vehicles, including electrified powertrains and advanced handling and safety systems. Pricing is transparent with a service menu price guarantee for the scheduled servicing requirements for each model.

Lexus customer-focused approach includes an online service booking facility at the customer’s preferred centre. Centres will also make servicing as convenient as possible, with collection and delivery, courtesy cars and while-you-wait servicing options.

I already have an extended warranty. Can I swap onto Relax?

Yes, you can cancel your Lexus extended warranty policy and receive a pro-rata refund, provided you haven’t made a claim. Please contact the extended warranty team for more. Once that is cancelled, you’ll then need to have a service to activate the Relax. It may be better to wait until your next service is due. If you purchased an extended warranty through a Lexus centre, the terms and conditions for cancellation may be different.

Lexus Relax logo

62 comments

  1. I bought a new RX this year, first Lexus, moving because I was impressed by the reported quality and service. My move seems vindicated by this news. Thanks for boosting my confidence by displaying your confidence in your product and your service centres. An example some other premium brands could follow…

    1. Thank you for your kind words, Kenneth.
      We hope your RX is serving you well, and we wish you many more happy miles.
      Thanks.

  2. Since my 1st car purchase in 1977, Toyota, I have stayed loyal to the brand and in 2019 I purchased Lexus. I knew the quality of the brand but Toyota/Lexus, has become pioneer in automotive industry by introduction of Relax program.

    1. Hello Mr. Husain Tahary,
      Thank you both for your kind words and your loyalty over the years. Which has been your favourite Lexus?
      We wish you many more happy miles.
      Thanks.

  3. hi,
    I had purchased Lexus Extended warranty in last year, and that is for my CT200H, and the price which I had paid is £495 for 2 years cover.
    From June 2021, Lexus providing Lexus Relax Warranty which seem not fair to who had purchased Extended warranty, can we cancel the policy or not?

    Kind regards

    1. Hello Alex, thank you for your comment.

      We’d recommend discussing this directly with the Extended Warranty team. They can be contacted by calling 0330 100 3299.

      Thanks.

  4. Hello,
    I have a question about T&Cs. It says the “Lexus Relax” warranty is invalid for cars “not sold though Lexus (GB)” -i.e. “no refund can be made for the refund of costs”, but at the same time I can read from website “They do not have to have been purchased from a Lexus centre – second, third and even fourth-hand vehicles traded privately or from other outlets are eligible”. I am confused if I buy second hand car not though Lexus (GB) or I want to sell car directly- would the Lexus Relax warranty be still available after sales (considering I would do servicing in Lexus service centre)?

    1. Hello Dmitry,
      Thanks for contacting us.
      The vehicle must have been originally sold in the UK from Lexus GB in order to benefit from Relax.
      This means that it does not cover imported vehicles.
      Thanks.

  5. What a great ‘product’ from Lexus. I’ve owned an LS600HL and four RX450H cars and they have all been trouble free. This initiative gives me even more confidence in the Lexus brand

    1. Mal my 600h long wheelbase (over £100k car) had an air suspension issue. I’m not sure if the cost but a large figure. My understanding is that Relax as it’s currently written wouldn’t cover that. Similarly a RX450h ( oddly enough I’m only on my first ) having had all other models except an LC and LFA – if you needed a new shock absorber (approx £1500 per corner) my understanding is that Relax wouldn’t cover it.I’m hoping Lexus may review the scheme and introduce the ability to pay a premium to cover some of the excluded items such as these two.

      Enjoy your cars- I love mine/ only one regret
      I wished I’d kept my SC but like my RCF it rarely came out of the garage

  6. I think I my son wife and daughter have owned something like 20 plus Lexus vehicles over the last 14 years. Ive always had an Extended warranty if I’ve kept the car over 3 years for piece of mind.Parts on a LS600h RX RCF SC are not cheap. Whilst I think Relax is a good initiative if my RCF has a problem say the SatNav requires replacement or My RX needs a new shock absorber my understanding is that they would be covered under the three year guarantee and extended warranty but not under Relax. I would hope you would review this relax scheme so that your longstanding customers like me can upgrade for an extra charge to cover this one off (all be they unlikely) very expensive replacements. When my LS air suspension went the dealer gave me a LS 450 for a week ( even though I had 3 other Lexus cars at the time) and the car was repaired under warranty.My RCF is now 6 years old- is serviced every year by the dealer and has just clocked up 8000 miles. I doubt anything serious will go wrong with it but when my warranty expires in March next year I can’t take out a new one and will have to rely on Relax.I would like to think you could have a gold or platinum level of Relax which covers some of the currently excluded items.
    Also in the past I can recall an issue arising with one of my older cars ( might have been the SC) – the warranty had just ended and there was a problem. The Service Manager spoke with Lexus extended warranty team and some discretion was exercised. I can recall the details but I think the cost of the job was split 3 ways by myself the dealer and Extended warranty. Is that discretionary service still available? As someone who has had 5 or 6 Lexus on my drive I like to think that the customer service I receive is top class and that there can be some discretion to assist customers like me who have been like Lexus ambassadors! I look forward to hearing your thoughts

    1. Hello Tim, thank you for your comment.

      We are pleased to hear of your loyalty to the brand and that the love for Lexus runs in the family. The Lexus Relax Warranty covers
      all components apart from general wear and tear items, bodywork, paint, interior trims and maintenance parts.

      We are not able to predict how future warranty claims may be handled as it is something that is assessed on an individual basis by our Lexus Centres.

      Thanks.

  7. Hi. I own a Lexus RX 450 hL first reg Jan 2019. Purchased from Lexus of Hull with whom I have been a customer for the past 10 years.
    Manufactures warranty expiires Jan 2022.
    To that end I have purchased an Extended Warranty for a further two years. From Lexus.
    I also have a service contract with Lexus of Hull.
    1. Am I able to recover this cost of the Extended Warranty.
    2.Changing to Lexus Relax loses roadside recovery benefits.
    3..Are Lexus offering any form of Roadside recovery top up to the Relax warranty.
    Thanks.

    1. Hi,

      Thanks for getting in touch. We hope you are enjoying your RX L.

      1) There are a few different extended warranty plans available, so we recommend checking the terms and conditions of yours for confirmation.
      2) Relax does not include Roadside Assistance
      3) There are currently no ‘top up’ options to add Roadside Assistance, so if you cancel your extended warranty, you’ll need to set up Roadside Assistance separately.

      Even so, you should still save money, given the cost of servicing and cost of your current extended warranty.

      Thanks

  8. Lexus Relax is an excellent deal for owners of newer cars. However, you state that one of the reasons for the introduction is to reward loyalty to Lexus but doesn’t Lexus Relax have the opposite affect for owners of older cars?
    I own 2 Lexus, one of which is now 10 years-old so ineligible for Lexus Relax. I have taken advantage of Lexus Essential servicing for the past few years to maintain a full Lexus service history on the car. On the introduction of Lexus Relax you have dropped Eseential Services completely so the service cost of my car will now be the same as that of a newer car but I will not be eligible for the extended warranty. In effect, the older your car the higher the cost of servicing as I will be indirectly paying for a warranty that you will not provide.
    I would love to keep the full Lexus service history as the service from my local Lexus dealer is excellent. Surely the best way to reward customer loyalty is to offer Lexus Relax to owners of cars less that 10 years-old and offer Essential Servicing to owners of cars older than 10-years?
    I’d be really grateful for your comments.

    1. Hello David,
      Thank you for your comment. We hope both your Lexus vehicles are still running well.
      We apologise that you are disappointed with our offering. We will make sure to pass your feedback on to our wider team.
      Thanks.

  9. Hi there,
    Yesterday I sold Lexus RXh Reg GV12 KNF. I would therefore like to cancel like your cancel my warranty cover and hopefully receive a prorata refund.

    1. Hello Kenny,
      Thank you for contacting us. We are sorry to hear that you and your RX have parted ways.
      Our Extended Warranty team will be best placed to assist you with this.
      They can be reached on 0330 100 3299 or by email at motor.admin@thewarrantygroup.com.
      Thanks.

  10. Hi
    I have a ct200 h 68plate, it’s due its final service on my service plan end of august.
    It’s registered with my private number plate and all service records . Can I transfer details if I remove private plate and reregister with original number.
    Thanks Anthony Edwards.

    1. Hello Anthony,
      Thank you for your comment.
      Service history should be registered to the vehicle’s VIN, not the registration plate. Therefore, a change in number plate should not have any effect.
      However, we would recommend speaking to your Lexus Centre to confirm this and for further assistance.
      Thanks.

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