Lexus warranty – how Lexus Relax cover works

Lexus UK launched a ground-breaking new Lexus warranty called Lexus Relax on 1 June 2021. This revolutionary vehicle warranty coverage is a new approach for providing motorists with complete peace-of-mind protection for up to 10 years. Lexus Relax gives Lexus owners 12 months/10,000 miles’ cover for their vehicle each time they have it serviced at an official Lexus centre and is automatically applied at no extra cost to the customer.

The service-activated warranty can continue until the vehicle reaches 10 years or has covered 100,000 miles, with all Lexus models qualifying, as long as the age and mileage criteria are met. They do not have to have been purchased from a Lexus centre – second, third and even fourth-hand vehicles traded privately or from other outlets are eligible. Adding a manufacturer warranty will also add to the appeal of a vehicle on the pre-owned market.

Lexus Relax

The protection also applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles such as the Lexus UX 300e.

Below, we answer some of the key questions regarding the new Lexus Relax warranty cover programme. If you have further questions or require further information then please feel free to ask us in the comments below.

What is Lexus Relax, the new Lexus warranty, and how does it work?

The Lexus Relax warranty operates in the same way as the manufacturer’s warranties provided on new and approved used Lexus vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months/20,000 miles.

There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Lexus network and is noted on the service invoice raised by the centre.

Lexus Relax

This central record means that a vehicle’s warranty will be recognised at any official Lexus centre, should customers move or choose to have their car serviced at a different location.

Following completion of a service where their vehicle qualifies for the Relax warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).

If a vehicle requires work to be done under warranty, the customer contacts their local Lexus centre in the first instance. They will be able to confirm the Relax warranty status on receiving details of the vehicle.

How do I get Lexus Relax?

It’s really simple. The Relax warranty is automatically activated on the completion of a scheduled full or interim vehicle service at an official Lexus centre. By keeping to their vehicle’s service schedule, customers can extend their Relax warranty by an extra 12 months/10,000 miles, year after year, until the 10-year/100,000-mile limit is reached.

Which Lexus vehicles are eligible for Lexus Relax?

It’s a comprehensive programme that applies to all Lexus passenger cars and applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles such as the Lexus UX 300e.

Eligible vehicles range from cars just completing the period of their new vehicle warranty to high-mileage models that have passed through multiple ownerships and have no prior Lexus service history.

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience.

Lexus Relax

New Lexus vehicles

Customers will have a three-year/60,000-mile manufacturer’s warranty in place. At the final scheduled service prior to the completion of the warranty period, their vehicle will automatically benefit from the Relax 12-month/10,000-mile warranty. For vehicles with a two-year service schedule, a 24-month/20,000-mile warranty will automatically be activated. The warranty will be renewed at each successive service at an official Lexus centre until the 10 years/100,000 miles limit is reached.

Approved used Lexus vehicles

Customers with approved used vehicles purchased from the Lexus network will have a 12-month warranty with unlimited mileage, plus one year’s AA roadside assistance cover providing breakdown and recovery services at the customer’s home or roadside. At the final scheduled service prior to the end of the warranty, a 12-month/10,000-mile or 24-month/20,000-mile Relax warranty will be automatically provided for their vehicle.

Used Lexus vehicles

Customers with used vehicles purchased outside the Lexus network enjoy the same Relax benefit. The manufacturer’s warranty continues to three years from the date of first registration, or 60,000 miles; thereafter it qualifies for a Lexus Relax warranty when serviced at a Lexus centre.

“Lapsed” and new customers

Customers who have previously chosen to have their vehicle serviced outside the Lexus network can also take advantage of Relax. There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at a Lexus centre, instantly increasing the value of their car.

Service plan

Customers who have a service plan for their vehicle face no additional costs or changes to the terms of their plan. The Relax warranty will be an additional, added-value benefit when they next have their vehicle serviced.

Hybrid Lexus vehicles

The Hybrid Health Check forms part of the scheduled servicing. The Relax warranty includes cover for the hybrid battery and components for up to 10 years/100,000 miles. After this time, customers can still extend the cover for up to 15 years with a stand-alone scheduled Hybrid Health Check.

What is and isn’t covered by Lexus Relax?

This new Lexus warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Lexus vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles. 

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty. 

Full terms and conditions are provided at lexus.co.uk/relax.

Lexus Relax

How is Lexus Relax cover activated?

If the vehicle is eligible, warranty activation is processed automatically by Lexus. The customer doesn’t have do anything.

If I bought a used car, how can I find out if there is an active warranty on it?

Centres will be able to confirm this and can advise on the details and terms of the cover.

What is the process for making a warranty claim?

If a vehicle requires work under warranty, customers should contact their local centre for advice and make a booking for the necessary repairs to be made.

Can I purchase Lexus Relax cover?

No, the warranty is automatically activated following the completion of a full or interim service. 

Lexus Relax

Will I receive confirmation that my vehicle is covered by Lexus Relax?

Centres will advise customers if their vehicle is eligible for Lexus Relax. When a service has been completed and the warranty contract has been active, customers will receive a follow-up email. Further questions arising can be answered by the centre.

I have purchased a vehicle with a three-year manufacturer’s warranty. When does it become eligible for Lexus Relax?

Vehicles purchased on or after 1 June 2021 are covered by a manufacturer’s warranty for three years. The Lexus Relax benefits can be enjoyed following a service when the warranty expires.

What happens if I take my car to a different centre for service? How do I prove there is an active warranty on my vehicle from another centre?

All centres will be able to access all active Relax contracts. Any necessary warranty work can also be undertaken at any official Lexus dealer.

Is the Lexus Relax warranty transferable to a new owner if I sell my vehicle?

If a vehicle is sold, the new owner inherits the benefits and can continue to extend the warranty by maintaining it at a Lexus centre. The warranty cover applies only to the serviced vehicle and cannot be transferred to another vehicle.

Lexus Relax

I recently purchased a used car from a Lexus centre. When will it be eligible for Lexus Relax? 

Used cars purchased through the centre network are covered by a 12 months/unlimited mileage warranty. Lexus Relax benefits can be enjoyed when the car is brought in for its next scheduled service.

Is a Hybrid Health Check still available to extend my vehicle’s hybrid battery cover?

The Hybrid Health Check is included as part of the service on vehicles less than 10 years old or having less than 100,000 miles on the clock. When a Lexus Relax warranty contract is activated, it will include the hybrid battery cover. When the vehicle is no longer eligible for Relax, warranty cover on the hybrid battery and components can be extended through a stand-alone Hybrid Health Check, up to the vehicle reaching 15 years from the date of first registration.

Lexus Relax

If my vehicle is nine years and 364 days old on the day of service, will a Lexus Relax contract be activated and will it expire the next day?

A full contract will be activated every time an eligible vehicle is serviced. In this example the vehicle will be covered until one day before the 11th anniversary of its first date of registration.

Will the Lexus Relax warranty cover expire if I am late booking my vehicle’s next service?

The vehicle must be serviced before the Relax warranty expires to activate a new contract and maintain the cover. Local centres can provide further advice and help book your next service.

The warranty cover on my approved used Lexus includes one year’s AA roadside assistance cover. Is this available with Lexus Relax?

Roadside cover is not included in the Lexus Relax warranty but can be purchased separately if required. The warranty is exceptional value, being provided at no extra cost to the customer beyond the menu pricing of their vehicle’s service.

Lexus Relax

Does the introduction of Lexus Relax affect the service plan I’ve purchased for my vehicle?

Customers with a service plan now get more for their money when their vehicle is eligible for a Relax warranty, receiving an extra year’s warranty for their vehicle when it is serviced, up to 10 years or 100,000 miles.

Are there other benefits to using Lexus centres?

In addition to the Relax warranty, servicing at a Lexus centre provides other significant benefits to customers. Work is carried out by qualified Lexus technicians, using Lexus-approved parts to ensure optimum performance. 

Workshop teams are fully equipped and trained to work on all the technologies featured in Lexus vehicles, including electrified powertrains and advanced handling and safety systems. Pricing is transparent with a service menu price guarantee for the scheduled servicing requirements for each model.

Lexus customer-focused approach includes an online service booking facility at the customer’s preferred centre. Centres will also make servicing as convenient as possible, with collection and delivery, courtesy cars and while-you-wait servicing options.

I already have an extended warranty. Can I swap onto Relax?

Yes, you can cancel your Lexus extended warranty policy and receive a pro-rata refund, provided you haven’t made a claim. Please contact the extended warranty team for more. Once that is cancelled, you’ll then need to have a service to activate the Relax. It may be better to wait until your next service is due. If you purchased an extended warranty through a Lexus centre, the terms and conditions for cancellation may be different.

Lexus Relax logo

29 comments

  1. This looks like a fantastic deal, it is just a shame when my car went into the Glasgow branch last month for a minor repair I was sold a by one year warranty and get one year free, this cost me £500, I took them up on this offer with no hard selling by the salesman but if I had known it was going to be a bit of a waste of money I would have waited until my service in July and taken advantage of this super deal by Lexus. Just a bit disappointed that their was no information about this when I was sold the warranty I now have. I did ask if it was value for money and was told it was.
    I will bring this issue up with my Garage when my car goes in for its Mot in a few weeks.
    Thanks

    1. Hi Irene,

      We’re sorry the timing didn’t quite work out for you. We recommend contacting the centre as soon as possible, as you may be able to cancel the extended warranty you purchased from them. To be clear, this warranty campaign was highly confidential, with centres only finding out very recently.

      Thanks

  2. Marvellous idea. I’m on my 3rd Lexus now. Hopefully I’m not tempting fate when I say I’ve never had a problem with any of them. Sorry can’t take you up on the offer as my IS250 convertible is 10 years old. Still looks and drives great, and still a head turner with the roof down now we’re finally having some good weather. Full Lexus service history and thanks to Lexus Chester, and Lexus Stockport. The slogan must be true. Experience Amazing. 😍

  3. In the Isle of Man, Jacksons is a multi franchise operation, similar to that in Jersey, and holding the Toyota/ Lexus brands. Will service with Jacksons also attract the benefits of the Relax programme? Thank you.

  4. Simple question, my 2018 RX450H had its third service on time last month with a mileage of 16,000 mls. Will it now be covered with this new warranty system or do I have to wait until it’s due next years service.

    1. Hello Colin,
      Thank you for contacting us.
      Only vehicles serviced at a Lexus Centre on or after 1st June 2021 are covered by Relax.
      It will therefore not be until your next service that your vehicle is covered by Relax.
      Thanks.

  5. What a fantastic thing for Lexus to do, making the brand even stronger, so i have a little dilemma, I purchased a used 2017 NX on the 3rd March 2021 with a Lexus 12 month used car warranty, I then purchased a 3 year service and Mot contract and had the NX serviced on the 21st April 21 so I am covered warranty wise until 3rd March 22, but the car is not due to be serviced a month after the used car warranty expires, I know it’s only a month difference but I would like the warranties to run consecutively, so to benefit from the lovely free Relax Warranty will I need to get the vehicle serviced a month earlier to ensure this happens?

    1. Hi David,

      Thanks for your feedback. It’s an excellent offer. In answer to your question – the service activates the 12 month cover, so if you want the cover to start a month before your service is due, you’ll need to get the car serviced a month earlier than usual.

      Thanks

  6. My NX (now four years old has always been serviced by my local Lexus dealer. The last service was at the end of March and also had an MoT. Do I benefit from this new warranty? I also purchased a service plan at the time as I always have my cars serviced with the main dealer.

    Thanks

    1. Hi Alan,

      No, your vehicle is not covered, yet. To get cover, you need to have a service at a Lexus centre on or after 1st June 2021.

      Thanks.

  7. Pls can you tell me the cost of the relax service for a 2017 is300 which i will be purchasing before or during Oct21.

    1. Hi Abdul,

      Thanks for your interest in owning a Lexus IS.

      An intermediate service costs £285.
      Full 20K, 40K and 80K services costs £475.
      Full 60K and 100K service costs £625.

      With the cost of the service, you’ll get 12 months and 10,000 mile cover under Relax.

      Thanks

  8. After owning many different branded cars during over a period of 40 years driving (several of which turned out to be proverbial lemons) in 2000 I purchased my first Lexus from Lexus Slyfiield in Guildford. I am now driving my 7th Lexus – an iS 300 Hybrid – all cars having been purchased from Guildford – from whom I have received outstanding service. Although I have never owned a Lexus for more than 3 years, to find out about the Lexus Relax Warranty demonstrates the continuing level of customer car which I have come to expect from that brand. Lexus, and in particular Lexus Guildford, are to be congratulated on their outstanding record and their recently announced Relax Warranty scheme. In passing I would add that none of my Lexus cars have required anything other than routine service.

    1. Hi Raymond,

      Thanks for your support and loyalty over the years. We really appreciate it.

      Wishing you many happy miles,

      Lexus UK.

  9. Lexus say they will price match any comparable service within 10k of Lexus dealer. Halfords major service for a is300h is £264. Will you match

    1. Hello Liam,
      Thank you for your comment.
      We are not aware of any price matching on a national level.
      Could you please inform us as to where you have seen this information?
      Thanks.

  10. Will Lexus still offer Essential Care services and would an Essential Care service activate the Relax cover?

    1. Hello Steve,
      Thank you for getting in touch with us.
      Unfortunately, Lexus Essential Care has been discontinued due to the introduction of Relax warranty.
      Thanks.

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